Like: The car was clean, comfortable, and easy to drive. The price was pretty low and a good value. Dislike: The car rental office is located a few blocks from the car so you have to walk down the street after the initial process. I also returned the car a bit late and they tried to charge me extra beyond what was written in the contract. After arguing with the customer service agent, she agreed to only charge me the fee written in the contract (even though I do not think I should have been charged that since it was pretty close to the dropoff time).
Please provide the nearest gas station from the drop off location would be perfect. We have been looking for over 10 minutes but still couldn’t found, then go back to the service center to ask the lady!
Car was in very poor condition. Damage from the front bumper to the rear bumper. Windows were quite dirty in the car causing sight issues when the sun was out.
Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.
“Otherwise 10/10 experience ruined by utter neglect of a critical detail. Improve for 30% Sales Jump.”
About East Coast:8.7/10
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map?
i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes.
It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff.
You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
M.Smith
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View more >Pianoman
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View more >Dislike: The car rental office is located a few blocks from the car so you have to walk down the street after the initial process. I also returned the car a bit late and they tried to charge me extra beyond what was written in the contract. After arguing with the customer service agent, she agreed to only charge me the fee written in the contract (even though I do not think I should have been charged that since it was pretty close to the dropoff time).
K.CHAN
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View more >N.Wittwer
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View more >Lady Fui
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View more >Dan
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View more >Jaco
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View more >Car Rental Brands Ranked In Melbourne
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