CAR RENTAL REVIEWS ON EAST COAST IN MELBOURNE

Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.

Everything went smooth however counter staff demanded extra payment as for further insurance fee.

Experience and price was good except for the pick up part that took longer than anticipated

Experience and price was good except for the pick up part that took longer than anticipated

Was ok pick up process was ok

Really amazing customer service especially the airport pickup and drop off.

追加で保険に入らないと、少しでもぶつけた＄4400請求すると言われた 出発前の車両チェック時に飛び石でもお金請求すると、威圧的な態度であった。 車の外装は傷が多かったが、車内は清潔に保たれていた

good

short notice and price abit high

Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.

The car really did exceeded my expectations. The counter staff told me that it would be squeezy for 4 but it was quite spacious. The boot could also fit more than 1 large luggage and 3 small ones. The car was very smooth to drive so it’s very comfortable.

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Highly recommended.

Easy process and reasonable price

Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.

It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice. The condition of the car was good, fuel was full, booster seat was installed when we asked for their help. Overall, really appreciate the great service and experience of renting the car.

Worked well in comparing rental prices and booking in behalf.

Really good service on pick up.

Rental process was smooth and easy with them. Only feedback is that the car had ants in them so cleanliness could be improved.

Excellent service from the staffs. Theres room to be improved for the car condition.

I love Easyrentcars.com! Competitive pricing, and very easy to use app. Everything is at your fingertips!

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.

Long 3 weeks to receive back pre-authorization. Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.

The car was not cleaned when pickup. I have requested for additional GPS but the map is not up to date

Just avoid being upsold on car insurance.

Good service and everything went according to plan