Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.
About QEEQ:10.0/10
Booking was easy, and communication was excellent.
Good car, good driving as expected.
Tolls payment was explained well by counter staff
Maybe some signage or knowing staff for airport pickup location but not really an issue
Overall good experience.
About QEEQ:10.0/10
I was not really familiar with the system, I don't think I paid more when I booked so that's ok
One of the better experiences with bargain rentals. I don’t usually like off airport locations but prices for airport counter are ridiculous. Small SUV MG. Decent car, nothing fancy, but extremely noisy once you get out on freeways.
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ:10.0/10
10/10 for the customer support an booking experience
Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
About QEEQ:10.0/10
Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks
“Terrible. Paid extra for a large suv and given a med side suv. Will share experience around.”
About Europcar:6.0/10
Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.
Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it.
But we were experienced with that size and appreciated the upgrade
About QEEQ:8.0/10
We need to get more familiar with the insurance and protection terms.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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