CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.

By the time we finally got our car. Europcar staff were fantastic

Good as always. Clean and reliable and flexible service.

Much cheaper than other websites so we were skeptical at first but it worked out well and Europcar provided the car with no issues.

Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.

I found this site very well priced compared to other website which provide similar car rent services. In-fact for the same car service provider EasyRentcars provide a much better price (including for Full-protection insurance which covers all the things). I have bookmarked the link to use it again.

Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

Better experience with Europcar when booked through Easyrentcars.com

Paying for additional driver was not expected

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.

The car exceeded our expectations and was very economical on gas

All good.

When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end

Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!

Like: DRIVING ON INTERNATIONAL ROADS
Dislike: HARDLY SOMETHING

Everything was great. Staff was very helpful and at ease.

a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it

absolutely easy to book a car on Easyrentcars.com. easy to compare the car you want to take

Station manager at Alexandria station was very kind, and tried to help us as much as he could.

The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.

The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.