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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5516866088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5516866088
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Upgrade which I did not ask for but I was charged for and was not informed

Reviewed: Wed, Apr 17, 2019
About Europcar: 10.0 /10
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Shaemaree86

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Premium | Mercedes-Benz C300 or similar
Reviewed: Wed, Dec 11, 2019
“Would recommend, just look closely into security deposit information”
About Europcar: 7.7 /10
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
About QEEQ: 9.0 /10
Easy process just need more information on deposits and security bonds

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, May 15, 2019
“Service OK, be aware of fuel charge after return”
About Europcar: 8.0 /10
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
About QEEQ: 8.0 /10

Muhammad

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Large SUV | Toyota Kluger or similar
Reviewed: Wed, Apr 24, 2019
“Very easy and smooth, car in almost brand new condition.”
About Europcar: 9.3 /10
Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.
About QEEQ: 8.0 /10
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G.Anand

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Full-Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Thu, Apr 19, 2018
“Overall had a very pleasing experience .. vehicle absolutely met our requirement”
About Europcar: 9.4 /10
Like: Vehicle was in good condition ..

L.CHEW

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Economy | Hyundai Accent or similar
Reviewed: Mon, Nov 20, 2017
“Good”
About Europcar: 8.0 /10
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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