SURPRICE RENT A CAR CAR RENTAL REVIEWS IN PORTUGAL

Good price, but we did not have the car we reserved. The car was too small. The staff at the pick up was really cold and not helpfull. Good price, but they need to upgrade the customer service.

Terrible experience and total rip off Merchants by charging extra car insurance and £200 for road tolls. Too late to question bill as we had a flight to catch, but absolutely no way we drove through £200 worth of tolls! Disgusting and please be aware that this company is not based at the airport as stated!

Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.

Hired a Seat Ibiza or similar - received a Toyota Yaris, which is more of a budget model than I would have expected. The car was brand new though so that was a plus. Initial pickup was fine, but car was experiencing major faults when idling - twice the engine fully cutting out at busy roundabouts. Decided car was not fit to drive so once we finally got the car going again we drove back to the pickup point. Service centre were very quick to identify a loose battery connection, and also told us (then!) as to a trick with the Yaris that needs a double-pump of the clutch. Can't fault the service staff, as quickly resolved the issue. Annoying not to be told about the clutch particular though, as that should have been mentioned at collection of the car. Car was ok for the rest of the trip. Most annoying part has been communication with the head office since, where I have asked for some compensation to cover fuel and road tolls we incurred as a result of going back to the collection point to have the car fixed. Very little understanding and no empathy whatsoever. Really disappointed with this and won't recommend this company as a result.

Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier. So when we actually arrived, they were not quite happy. Still, we got the car. But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card. Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.

Lexus IS 300h. I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes. The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.

Quick and without any type of hassle! Would for sure use again even if a little bit expensive.

NO problems at all. A small map to help people find P4 at the airport would be useful.

All worked well. No problems

Voiture Toyota ch_r full option. Je m'attendais pas à ça à ce prix !

Amazing service great car

Very easy good prices

The car is okey, but the pick up isn’t at the airport, you have to wait for a van to pick you up and take you somewhere else, which made our drop off very complicated because we were far from the airport.

Staff was helpful but seem to be confused when there are a few costumers

Good site great prices

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

The booking was all right- all good and thank you for all the options and smoothness of the booking.

1) Le loueur prétendait se situer sur le parking de l'aéroport alors qu'il organisait en réalité un service de navettes pour se rendre à son bureau et récupérer le véhicule. 2) Le loueur a prétexté la mention "débit" (qui signifie simplement "débit immédiat") sur ma carte de crédit Visa pour m'obliger à lui payer une assurance supplémentaire, alors que j'avais déjà souscrit toutes les assurances nécessaires via EasyRentCars. L'arnaque était apparemment bien rodée. 3) le personnel était profondément désagréable.

Only comment is as the rental office is off airport need clear direction /assistance on how get car back to rental site and useful if client asks for help on arrival for onward travel. Staff were not helpful, I was told there was sat nav in the car , but found it a nightmare to use and I had no proper address for return journey to input . Something as simple as having the rental site saved as a favourite on the sat nav ? Or if client has address for onward location , shown how to use dat nav if going to use it when travelling ...It dies cause me some worry while I was away ., but good car , price and general service. It has made me think I’d rather have an on-site pickup at airport , no stress on getting lost and motorway fines.

Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).

Parfait

Nous recommandons de prendre des photos de chaque rayures et partie abîmée du véhicule. A la prise en charge du véhicule nous étions seuls pour faire son état des lieux alors que pour la restitution du véhicule une personne de la société de location était bien présente. Ils ont tenté de nous imputer la responsabilité sur une cassure du par-choc avant pourtant mentionnée sur l'état des lieux d'origine.

Excellent service

Friendly staff, great value for great money.

Smooth and easy process. You are my best car finder)

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait