“Booked unlimited km, on a pickup wad notified that its 200km daily”
About Routes:8.3/10
Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really?
Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$.
Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason
I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.
“Great experience with easyrentcars and average experience with supplier company”
About Routes:7.7/10
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
“I will never rent from there again. Very poor service especially with people trying to force you to”
About City Car Truck:5.7/10
Very poor service. Why would someone force you to buy what you don't need. Will never rent from you again. very very poor service.. Shuttle service is terrible. You need to look into taking care of your customers and not just leaving them out there to hang dry
I choose Zoom because it was the cheapest price and I paid for it. Service was eh. Lots of extra items they didn’t disclose upfront. Next time I’ll go with one of the big chains and pay a little more, it’s well worth it.
“everything is very good. the staff in office is excellent.”
About Discount Car & Truck Rentals:10.0/10
the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040
About QEEQ:10.0/10
it's nice experience. we will book again with and also advice our family and friends.
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
“Staff were the best car hire experience I’ve had. Pleasant, easy to deal with, and funny to boot!”
About ZOOM:9.7/10
Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.
We waited for almost 40mins at the viscount station before the shuttle showed up. Other company had done 2 loops already. Waited almost 30 mins at the counter before the vehicle was ready for pick up. The Durango was nice but the V8 motor is a pig on gas. I spent more than $200 in 8 days on gas alone. The exterior was not clean at all and you could see brush marks all over. Having V6 option would be great. Routes has the potential to be great rental place if they pay attention to detail.
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