CAR RENTAL REVIEWS ON BUDGET AT TORONTO AIRPORT, YYZ

The car was great, but the counter initially said they just didn't have the car I booked for but opted for pick up trucks and smaller SUVs. I insisted that we needed the medium size SUV we booked for, which he eventually gave. The Santa Fe had great options though. Overall, a great vehicle.

You guys gave great quote for the car.

I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare you customers the hassle.

I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare your customers the hassle. I'm not sure if the provision of that information is the responsibility of Budget or Qeeq.com.

When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.

Yes the booking platform worked great.

Car was disgusting not clean and damaged everywhere.

想定通りの車でしたよ

大変使いやすいと思います。

受付が一人しかおらず、待たされて時間がかかった

使い易い

Not understand after return the Car on time in Full Tank of Fuel. BUDGET still charge my Credit card another Est.CAD$39.00 Pls advise the reason!

Excellent price and company. Smooth checkout process.

Great easy app for booking.

Appalling customer service, didn’t have the car available that was booked, unhelpful staff.

It'd be great if Budget could send a fee breakdown email for the credit cards charges.

Good app, easy to use, good price too.

Quick turnaround and they upgraded the car

simple process and plenty of information available

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

It's the best one that I have used so far. Best deals and easy to book

Kia sorento : boîte auto dépassée par les événements et moteur creux. Parfait pour la ligne droite sur route plate. Un cauchemar en montée et en descente. Presque une heure d’att Pour récupérer le véhicule, trop long.

Yes

Perfect

Service was very good.

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.

L’employée lors de la prise du véhicule était de mauvaise humeur désagréable et non professionnelle. Il y avait des griffures pas annoncées que j’ai dû ajouter sur les remarques. Le GPS pas à jour une catastrophe et il s’éteignait tout le temps !!! Demandez un GPS intégré ...

Comparez ça vaut la peine...

Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience. Woman when returning vehicle was quite rude, definitly having an off-day.

Le personnel de Toronto n’est pas bilingues et nous a pas laisser le choix du véhicule qui restait à disposition alors que la réservation datais du mois d’avril et nous a offert en contrepartie le plein d’essence qui était en réalité vide . Donc très mécontent même si le véhicule était p’us Grand mais surtout plus bas . Mes reins s’en rappelles encore . Donc non !!!

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.