TORONTO CAR RENTAL REVIEWS

Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience. Woman when returning vehicle was quite rude, definitly having an off-day.

Excellent service and affordable for such a nice vehicle

Excellent service and affordable for such a nice vehicle

Even though I ordered on line everything, when I went to pick up the car the lady on the counter took advantage of my jet lag and made me purchase extra insurance which I found out I didn’t need.

That was good

I waited longer for picking up my car

The van required was not available but the company offered to provide 2 cars and extended the mileage.

Did not like paying for shuttle back to the airport because of their office hours.

Excellent service for the money

None

Routes car rental staff fast and efficient. Highly recommended.

The car was 4 years old with 77,000 kms - a bit old to be a rental - the engine was noisy and the car needed a tune up

zoom force me to buy insurance that I don't need

Knowledgeable, professional and helpful staff

Easiest platform to use with good incentives

Booked outside normal hours . The agent had to pick me up at 7: 00 but was late. Consider opening up earlier. I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day? Pick up at 7:00 and returned it at 4:00? Rental for 23 days.

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.

First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers

I loved the application except one point that it was not clear that the car rental place was away from the airport.

L’employée lors de la prise du véhicule était de mauvaise humeur désagréable et non professionnelle. Il y avait des griffures pas annoncées que j’ai dû ajouter sur les remarques. Le GPS pas à jour une catastrophe et il s’éteignait tout le temps !!! Demandez un GPS intégré ...

Comparez ça vaut la peine...

Le personnel de Toronto n’est pas bilingues et nous a pas laisser le choix du véhicule qui restait à disposition alors que la réservation datais du mois d’avril et nous a offert en contrepartie le plein d’essence qui était en réalité vide . Donc très mécontent même si le véhicule était p’us Grand mais surtout plus bas . Mes reins s’en rappelles encore . Donc non !!!

When i arrived the car was not ready. We wait for a lot of time, and them they give me a bigger car.

Alamo did a great job of catering to our needs. At the time of return, there was an issue on the payment that was swiftly resolved without any undue delays. Considering I was with my infant daughter and pregnant wife, this was a big deal for me. Mr Rai at the Alamo office was extremely accommodating and is a good guy.

Won’t rent from them again

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.