CAR RENTAL REVIEWS ON ZOOM IN TORONTO

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Wait longer time (more than 45 mins) for shuttle bus. No up-sell of additional insurance.

Easy and response quick.

No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .

I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.

great experience. new cars good on gas and friendly service

great experience.

The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape

We will NEVER use Zoom again. 1-The rental car company is far from the airport. 2-The check-in was very long. 3-The staff seems very dishonest as they are now trying to charge us for a small scratch that we never did whilst the whole car has dents and scratches all around it. Very dishonest and unprofessional. We wonder how many others they have done the same thing to. We also saw them charging foreigners who could not communicate well in English very high extra fees for odd things. EasyRentCars should not do business with them.

So far we have loved EasyRentCars and have told many of our friends about them. However if we get dishonest service like Zoom again we may reconsider.

will upsell insurance, but okay cheap

ok

The van required was not available but the company offered to provide 2 cars and extended the mileage.

Did not like paying for shuttle back to the airport because of their office hours.

The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.

Very happy with the vehicle. Pristine condition. On time as requested. Staff was professional and friendly. Will definitely prioritize this company for my car rental choice next time I return to Toronto.

Pleased with the app and the simplicity. I world recommend that a rental in process not be included in the expired section, but be more visible during the dates of the rental period. For quicker access.

I choose Zoom because it was the cheapest price and I paid for it. Service was eh. Lots of extra items they didn’t disclose upfront. Next time I’ll go with one of the big chains and pay a little more, it’s well worth it.

Good site. Easy to use.

Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas

The site could have been a little careful when checking what the fine print is so that it saves the customer from inconveniences. It always helps to have clear limitations of an agency

Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule

zoom force me to buy insurance that I don't need

First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers

I loved the application except one point that it was not clear that the car rental place was away from the airport.

Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.

Overall it was it was good, I had no problems

Tho was also good

A little out of the way but for a 2 week rental the money I saved was well worth it.

Always easy to use and the best price.