CAR RENTAL REVIEWS ON BUDGET IN CAIRNS

Partly my fault process long as I went to eurocar instead budget, so waited in line twice. I misunderstood position of car in Carpark. I spent half an hour with sore feet ( new shoes) spitting rain before finding car parked in avis.

Customer service was excellent, process was easy and smooth and car was perfect for our needs.

Great car, roomy with all our luggage and luxurious. Highlight though staff at Cairns and Proserpine who were superb, helpful, friendly and a credit.

Smooth work!

that picture below was how the car was given to me, I was not prepared of the size of the scratch, even it was mentioned in the pick up conversation.

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

We received a free upgrade. The staff member (Lake) at Cairns pick up was fantastic; brilliant customer service. No hard sell on extras etc, explained everything thoroughly, very friendly.

Due to a change in plans I needed to retun the car ealy to Cairns on Sunday 25th Feb meaning I am owed a refund for the unused days. I was told at the counter that an updated invoice would be genrated via email. That has not happended at this point. I would like to request a car hire refuen for the unsed days. I was due to return the car on Wed 28th Feb so am owed three days charges.

Hyundai i30, pristine condition with 8000km on the clock. Susprised that they didn't supply an SD card (unlike Hertz) so the inbuilt GPS didn't work. Android auto/car play is my preference so didn't bother me but something to what put out for (as I've been sold on the in built GPS before).

We are very happy with the car, just that it has limited boot space for luggages

Easy n convenient to make booking. Been using this website for car rental for about a year now. Happy with it.

Provided upgrade which was a Hyundai which turned out to be a good vehicle although older than expected.

Like: Easy collection and paper work. Given a choice of two vehicles, advice given on both. Friendly staff.
Dislike: N/A