From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8439454060
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8439454060
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East Coast, Car Rental Cairns Car Rental

East Coast 2000+ ratings, 15 reviews

Cairns, Queensland, Australia

9.0 / 10 Excellent

East Coast - Car Rental Cairns Information, Car Rental Instructions & Policies

Store Location

411 Sheridan Street Cairns QLD, 4870

Telephone

+61 1800 327 826 / 1-800-327-826

Pickup from Branch or Car Park & After Hours Pickup

The East Coast - Car Rental Cairns car rental location is located out of the airport

You can arrive of East Coast - Car Rental Cairns car rental by free shuttle bus.

When you arrive at Cairns Airport, collect your luggage and call our shuttle on 1 800 474 258 or (+61) 07 5555 8908. For Step-by-step Instructions to Reach our Complementary Shuttle Bus – Please se1ect your Appropriate way of Arrival Below. I am arriving from a Domestic Flight:https://www.eastcoastcarrentals.com.au/media/2022/04/Cairns-Domestic-Airport-Guide-12.04.2022.pdf I am arriving from a International Flight: https://www.eastcoastcarrentals.com.au/media/2022/01/Cairns-International-Shuttle-Bus-Pickup-Guide.pdf Exit the arrivals hall then turn LEFT and walk out the airport terminal. Walk directly to BUS BAY Number 6. If your flight delays, please contact us as soon as you possible by phoning our reservations team on 1800 327 826 or +61 (0)7 5555 8900. If we have not heard from you in advance though our branch will shut at its normal closing hour so please call us before you board your delayed flight.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the car to the parking area of East Coast Car Rentals and follow the signs or staff to stop the car. Our free shuttle bus will then bring you back to the airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -19:00
07:00 -20:00
07:00 -20:00
07:00 -20:00
07:00 -20:00
07:00 -20:00
07:00 -20:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

First-time Customers of East Coast Car Rentals living within a 150 kilometer radius of the branch from which they are collecting the vehicle must provide a utility bill* not older than three months as proof of address. The residential address shown on th

Additional Extras

Extras Prices
Extras Prices
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
To be confirmed
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 8/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 10/day
capped at AUD 99
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 10/day
capped at AUD 99
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 6/day
capped at AUD 66

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island, Kangaroo Island, Bruny Island, North Stradbroke Island, Magnetic Island
Rental cars can only be driven on sealed/bitumen or well maintained roads. Vehicles are not to be taken above the snow line. Not allow to drive between mainland Australia and Tasmania in either direction or into or out of the Northern Territory or Western Australia; Excluded from the protection is on the ferry or driving on beaches or through streams, dams, rivers or flood water. Please note, any vehicle towing or recovery costs incurred while located on any of the islands and locations listed above will be at the Customer’s expense and we are unable to guarantee the provision of a replacement vehicle. 

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Tasmania, Hamilton Island, Horn Island, King Island, Griffiths Island, Cockatoo Island, French Island, Churchill Island, Mariah Island

Excess

Third Party Liability Excess differs by car model:

AUD 4400 for Toyota Auris Hybrid-hybrid,Commuter,Volkswagen Polo Automatic Or Similar,Suzuki Jimny,Toyota Corolla,Hyundai I30,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid-hybrid,Toyota Rav4 Hybrid,Pajero Sport Glx--4wd,Mg Hs,Toyota Hilux Workmate,Toyota Hilux Sr,Toyota Hi-lux Dual Cab Ute,Polestar 2,Audi Q5 35 Tdi,Mg Zs Ev,Toyota Rav4 Hybrid-hybrid,Skoda Kamiq,Opel Crossland,Mg Zs Ev,Unknown,Cupra Born,Bmw X1 18i,Kia Carnival,Tesla Model 3,Tesla Model Y,Toyota Camry,Mitsubishi Outlander,Mazda Bt-50 Dual Cab Ut,Spin Adaptada Atendimento Exclusivo Pcd,

Collision Damage Waiver Excess differs by car model:

AUD 4400 for Toyota Auris Hybrid-hybrid,Commuter,Volkswagen Polo Automatic Or Similar,Suzuki Jimny,Toyota Corolla,Hyundai I30,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid-hybrid,Toyota Rav4 Hybrid,Pajero Sport Glx--4wd,Mg Hs,Toyota Hilux Workmate,Toyota Hilux Sr,Toyota Hi-lux Dual Cab Ute,Polestar 2,Audi Q5 35 Tdi,Mg Zs Ev,Toyota Rav4 Hybrid-hybrid,Skoda Kamiq,Opel Crossland,Mg Zs Ev,Unknown,Cupra Born,Bmw X1 18i,Kia Carnival,Tesla Model 3,Tesla Model Y,Toyota Camry,Mitsubishi Outlander,Mazda Bt-50 Dual Cab Ut,Spin Adaptada Atendimento Exclusivo Pcd,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Cairns Airport

Railway Stations

2.4 mi from Cairns Railway Station

Hotels

0.5 mi from The Lakes Resort Cairns

0.6 mi from Park Royal

0.7 mi from Summer House Backpackers Cairns

FIND ME A CHEAP RENTAL
Map view of East Coast Store Location
coordinates: -16.896387143338 145.75454011426

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 9.0 / 10 Excellent

  • Vehicle condition: 9.2
  • Vehicle cleanliness: 9.4
  • Spaciousness: 9.4
  • Counter staff: 8.5
  • Pick-up location: 8.5
  • Drop-off location: 9.3
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • T.Banks

    Cairns

    7 /10 Good

    Reviewed: Friday, March 1, 2024

    The pick up place was not clearly marked nor clearly described in the confirmation email. I called twice when I arrived at the airport and they were unable to tell me where it was. I waited for ages and there were many others left in the rain when I was eventually picked up.
    Read More >
  • M.Patel

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    The car was in great condition. 5 stars. It had safety features included in it which was a plus. The car was almost ready on arrival. They had to fit the baby seat but didn’t take long. The counter staff during drop off was courteous helpful and excellent. The lady during pickup was ok, had cigarette and smelled of smoke.
    Read More >
  • J.Pashos

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    They were really good
    Read More >
  • Anonymous

    Cairns

    5.7 /10 Average

    Reviewed: Friday, March 1, 2024

    Took almost an hour to get from international to picking up the car..... way too long. Otherwise good.
    Read More >
  • G.Briddock

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Great all round.
    Read More >
  • Anonymous

    Cairns

    6 /10 Average

    Reviewed: Friday, March 1, 2024

    The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.
    Read More >
  • M.Robim de Figueiredo Silva

    Cairns

    9.3 /10 Excellent

    Reviewed: Friday, March 1, 2024

    At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.
    Read More >
  • R.Ablett

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Great company, friendly service all good.
    Read More >
  • Keryn Staley

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    We were pleasantly surprised with the vehicle a being a relatively new car which was perfect for our needs.
    Read More >
  • Anonymous

    Cairns

    9.7 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Car was good, shuttle bus provided to the location near the airport.
    Read More >
  • G.Hunter

    Cairns

    8.7 /10 Very good

    Reviewed: Friday, March 1, 2024

    East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.
    Read More >
  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Very easy to pick-up and drop off the car. The customer service was great. The girl who served us was very helpful and answered any questions we had. All the other staff we came into contact with were very courteous and helpful. Would thoroughly recommend this company.
    Read More >
  • M.Ozkan

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Car was great, service was quick, airport pick up and drop was very punctual.
    Read More >
  • V.Jow

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    The car was amazing to drive!
    Read More >
  • H.Shah

    Cairns

    10 /10 Excellent

    Reviewed: Friday, March 1, 2024

    Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.
    Read More >
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