East Coast, Car Rental Cairns Car Rental

Best price car rental
Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast - Car Rental Cairns Information, Car Rental Instructions & Policies

Store Location

411 Sheridan Street Cairns QLD, 4870

Telephone

+61 1800 327 826 / 1-800-327-826

Pickup from Branch or Car Park & After Hours Pickup

The East Coast - Car Rental Cairns car rental location is located out of the airport

You can arrive of East Coast - Car Rental Cairns car rental by free shuttle bus.

When you arrive at Cairns Airport, collect your luggage and call our shuttle on 1 800 474 258 or (+61) 07 5555 8908. For Step-by-step Instructions to Reach our Complementary Shuttle Bus – Please se1ect your Appropriate way of Arrival Below. I am arriving from a Domestic Flight:https://www.eastcoastcarrentals.com.au/media/2022/04/Cairns-Domestic-Airport-Guide-12.04.2022.pdf I am arriving from a International Flight: https://www.eastcoastcarrentals.com.au/media/2022/01/Cairns-International-Shuttle-Bus-Pickup-Guide.pdf Exit the arrivals hall then turn LEFT and walk out the airport terminal. Walk directly to BUS BAY Number 6. If your flight delays, please contact us as soon as you possible by phoning our reservations team on 1800 327 826 or +61 (0)7 5555 8900. If we have not heard from you in advance though our branch will shut at its normal closing hour so please call us before you board your delayed flight.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the car to the parking area of East Coast Car Rentals and follow the signs or staff to stop the car. Our free shuttle bus will then bring you back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -19:00	07:00 -20:00	07:00 -20:00	07:00 -20:00	07:00 -20:00	07:00 -20:00	07:00 -20:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

This option applies to drivers with local driving licenses, please present your local license at the counter.

Additional Extras

Extras Prices

Additional driver fee

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 10/day

capped at AUD 99

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 10/day

capped at AUD 99

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

capped at AUD 66

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island, Kangaroo Island, Bruny Island, North Stradbroke Island, Magnetic Island

Rental cars can only be driven on sealed/bitumen or well maintained roads. Vehicles are not to be taken above the snow line. Not allow to drive between mainland Australia and Tasmania in either direction or into or out of the Northern Territory or Western Australia; Excluded from the protection is on the ferry or driving on beaches or through streams, dams, rivers or flood water. Please note, any vehicle towing or recovery costs incurred while located on any of the islands and locations listed above will be at the Customer’s expense and we are unable to guarantee the provision of a replacement vehicle.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Tasmania, Hamilton Island, Horn Island, King Island, Griffiths Island, Cockatoo Island, French Island, Churchill Island, Mariah Island, Mornington Island

Excess

Third Party Liability Excess differs by car model:

AUD 4400 for Toyota Auris Hybrid-hybrid,Hyundai I30 Automatic Or Similar,Citroen C3,Suzuki Jimny,Toyota Corolla,Renault Megane,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid-hybrid,Toyota Kluger Hybrid,Pajero Sport Glx--4wd,Nissan Xterra-4wd,Toyota Hilux Workmate,Toyota Hilux Sr,Toyota Hi-lux Dual Cab Ute,Polestar 2,Audi Q5 35 Tdi,Mazda Mx30,Toyota Rav4 Hybrid-hybrid,Nissan Qashqai,Kia Stonic,Mg Zs Ev,Unknown,Cupra Born,Bmw X1 18i,Kia Carnival,Tesla Model 3,Tesla Model Y,Toyota Camry,Nissan Juke Automatic Or Similar,Mazda Bt-50 Dual Cab Ut,Spin Adaptada Atendimento Exclusivo Pcd,

Collision Damage Waiver Excess differs by car model:

AUD 4400 for Toyota Auris Hybrid-hybrid,Hyundai I30 Automatic Or Similar,Citroen C3,Suzuki Jimny,Toyota Corolla,Renault Megane,

AUD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Cairns Airport

Railway Stations

2.4 mi from Cairns Railway Station

Hotels

0.5 mi from The Lakes Resort Cairns

0.6 mi from Park Royal

0.7 mi from Summer House Backpackers Cairns

FIND ME A CHEAP RENTAL

Map view of East Coast Store Location

coordinates: -16.896387143338 145.75454011426

Location Images

East Coast-Car Rental Cairns-29878-feeder_bus

The Shuttle Bus

East Coast-Car Rental Cairns-29878-store

The Rental Desk

Guest Reviews

Total points： 8.1 / 10 Very good

Vehicle condition: 5.1
Vehicle cleanliness: 5.4
Spaciousness: 5.4
Counter staff: 4.9
Pick-up location: 4.9
Drop-off location: 5.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

T.Banks
Cairns
7 /10 Good
Reviewed: Saturday, July 27, 2024
The pick up place was not clearly marked nor clearly described in the confirmation email. I called twice when I arrived at the airport and they were unable to tell me where it was. I waited for ages and there were many others left in the rain when I was eventually picked up.
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M.Patel
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was in great condition. 5 stars. It had safety features included in it which was a plus. The car was almost ready on arrival. They had to fit the baby seat but didn’t take long. The counter staff during drop off was courteous helpful and excellent. The lady during pickup was ok, had cigarette and smelled of smoke.
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J.Pashos
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
They were really good
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Anonymous
Cairns
5.7 /10 Average
Reviewed: Saturday, July 27, 2024
Took almost an hour to get from international to picking up the car..... way too long. Otherwise good.
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G.Briddock
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great all round.
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Anonymous
Cairns
6 /10 Average
Reviewed: Saturday, July 27, 2024
The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.
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M.Robim de Figueiredo Silva
Cairns
9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
At the East Coast the attendant tried to sell me another insurance but I already had one with the app EasyRentCars which is better and cheaper. Also, they charged me AU$1000 as a bond, really high bond.
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R.Ablett
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great company, friendly service all good.
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Keryn Staley
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
We were pleasantly surprised with the vehicle a being a relatively new car which was perfect for our needs.
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Anonymous
Cairns
9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was good, shuttle bus provided to the location near the airport.
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G.Hunter
Cairns
8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.
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Anonymous
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very easy to pick-up and drop off the car. The customer service was great. The girl who served us was very helpful and answered any questions we had. All the other staff we came into contact with were very courteous and helpful. Would thoroughly recommend this company.
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M.Ozkan
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was great, service was quick, airport pick up and drop was very punctual.
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V.Jow
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was amazing to drive!
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H.Shah
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.
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A.TANAKA
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The location was a bit away from downtown area, so I used taxi to get there, not walking distance.
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Vic Tobias
Cairns
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Quite good.
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Zebulon Abraham
Cairns
6 /10 Average
Reviewed: Saturday, July 27, 2024
There was no Corolla. I ended up with a Nissan, which had a decent-sized trunk. The car wasn't very new. Initially, I thought it wasn't full on fuel, but later realized the fuel gauge was inaccurate. Overall, it was acceptable.
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Lydia Scott
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied with the service. The order price was exactly the same as the actual price. The condition of the car was also very good.
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Xaviera Swift
Cairns
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!
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Ronald Augustus
Cairns
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The rental company's office is a bit far from the airport, so you need their shuttle service. The pickup location is really hard to find, but overall, their service and the condition of the car are great. Highly recommended!
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Maxwell Daniell
Cairns
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Maybe because I have been living in Japan for many years, and my English is not very good, their attitude was quite tough. If you only get basic insurance, you need to pay a deposit of 1000. The fuel tank was also not full.
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Letitia Taylor
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pickup was quick, and the staff was very friendly.
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Marshall Nora
Cairns
2 /10 Poor
Reviewed: Saturday, July 27, 2024
We called the car rental company to pick us up from the airport, and their attitude was extremely bad and unprofessional! The operator's English was incomprehensible, it sounded like a mix of curry, Mexican, or aboriginal accent, and then she questioned if we understood English. She eventually hung up on us! (She kept asking us where we were, which airport, and our location within the airport. We repeated it multiple times, and she rudely started over again asking the same questions, questioning our English understanding!) We chose not to use foul language because we are civilized people, but this ruined our mood even before getting the car! This complaint is specifically for the operator. The male staff who came to pick us up was very nice. He explained the situation briefly, helped us with our luggage, and guided us to the shuttle bus. Kudos to him!
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Fabian Victor
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service
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Susanna Tomlinson
Cairns
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Long queue; Long waiting time for the airport pick-up.
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Cynthia Clemens
Cairns
2 /10 Poor
Reviewed: Saturday, July 27, 2024
No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!
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Lynn Partridge
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied, the staff was very friendly.
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Winifred Raglan
Cairns
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A relatively large local rental company. There's no on-site location at the airport, so a shuttle is needed. The store is not far and easy to find as it's on the main exit route from the airport. Confirming the terminal with the rental company is essential to avoid long waits. Upon arrival, you'll need to call them, so a certain level of English is required.
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KD
Cairns
9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car had electrical issue that caused battery to be drained on first day overnight
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