Stor besvikelse.

We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue. It ruined my plans for the day as we where so delayed. .

I have rented many times with Europcar and service has always been excellent, they are my 'go to' rental company even when booking through booking platforms. The car I hired was great, as have all my previous cars hired with Europcar. I will certainly continue to use them on future trips as they are always excellent value and great cars.

Easyrentcars was a fine platform to rent through, no problems at all, and lots of info and ratings about the car rental companies! The app was good and I'd certainly consider using this app as a first choice in the future.

On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!! Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.

The gentleman behind the counter gave us a free upgrade a small SUV, because we had two booster seats. He explained everything and in turn I upgraded my insurance. I dont know his name, but the staff were great and understood that there was going to be four people in the car. Highly recommend.

Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour! Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car! I would never use Europcar again!

All fine.