CAR RENTAL REVIEWS ON EUROPCAR IN LONDON

The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.

An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.

Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

We didn’t get the car that we booked.

Great communication - had a query, called the pick up location and all was explained prompt and efficient

Great, easy booking, good value for a short holiday, availability of a vehicle from an airport which is not central - had difficulty in finding a provider for pick up location, very happy that came across Easyrentcars.

Terrible customer service!

There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.

EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...). We did not get the car which we booked even though many of them were available at the car park...

Everything fine!

The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.

The platform is very easy to navigate. The car hire process is smooth and very reassuring. The platform stands up well in price comparison tests to other platforms. I have had zero issues using the Easyrentcars app.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

smooth quick process.recommended

straight forward process as always. Price

Upgrade to an automatic was very welcome for London driving.

Ridiculously long queue and time taken to pick up vehicle.

Was not given the car we had booked. Instead was offered a Nissan Quashqai

Didn’t get a golf as booked instead a Ford Focus

The address said north terminal but this was wrong and got sent to south terminal. Waited 45 mins to pick up and first car smelt and had low tyre pressure, so swapped it.

Very easy booking at good prices

Great services, they change the car model to a better one due to unavailability. Clearly explained the services they provided as well as my responsibility.

Car was better than I thought. Counter staff could have been friendlier.

Booking process was good.

The pick up was terrible. We couldn't fine the place, the service was extremely slow. The car was not what we booked and too small so we had to upgrade and pay more

Fine as a platform but I didn't realise early enough that we would be dealing with Europcar. I would avoid them in the future

Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.

All good from EasyRentCars end. Thanks

Really helpful service, would definitely use again. Could have been a bit clearer on delivering vehicle back as it was set for 8pm return but the car park shut at 6pm. It meant I actually had the vehicle until 11am the next day at no extra cost

Really easy to set up and will 100% return