CAR RENTAL REVIEWS ON BUDGET IN LONDON

excellent service, pick up takes bit long. if there is car park availabe for customer to drop their car while picking up the car and take back his car at the time of drop off

Excellent service

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Good. Booking process is convenient.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

annoying that noone told us we needed nat insuerance for a van

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

Car scratched but good value

They told me they would have my £200+ deposit back in my account in 1 week, it has now been over 2 weeks and it still hasn't shown up!! NOT HAPPY!!! Please can you chase for me and find out what is going on!

The car was spacious and comfortable.

Competitive pricing. Ease of booking.

Everything went well.. Post drop off, I was informed that I will receive an acknowledgment/ receipt on my email. Which I haven’t received as yet. Will appreciate if I could receive it for my records purpose.

Price drop protector is totally worth it!!

Had to wait for the car to be cleaned so only left around 20 mins after pick up time

Allocated the same car to myself and someone else .. as I approached car he was driving off ! so that was annoying and had to walk back with luggage to the desk office

No issues ... straightforward as always

I was told to bring car back with a full tank but it was only 3/4 when i received car.

The car was in great condition, new spec, easy to pick up and drop off. Would use again

Pedro was absolutely excellent.

Easy and excellent as always

It was a super upgrade

I like the System but it’s not always the best value

Very good service

Received a VW Golf Estate. Very nice and spacious. Professional service.

Easy as usual, and always the cheapest place to book.

Everything was ok. We got a clean car, almost brand new one. Thanks!

The booking proces went smoothly. Everything was ok!

The budget staff were very friendly and helpful. The car was clean and performed as expected.

The platform was easy to use, and a good interface between myself and the rental company.

I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.

Easy, user friendly website