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Non-frequent bus shuttle, good car once made available

Reviewed: Wed, Dec 25, 2019
About Budget: 7.7 /10
The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process
About QEEQ: 10.0 /10
Small SUV | Vauxhall Mokka or similar

Relevant Reviews on Budget London Heathrow Airport


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Small SUV | Vauxhall Mokka or similar
Reviewed: Tue, Aug 11, 2020
“Typical money grabbing service, overpriced for what you get, and not what you book.”
About Budget: 6.0 /10
I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.
About QEEQ: 8.0 /10
Qeeq tried to resolve the issue the next day and managed to get budget to offer an exchange for the car originally booked. However I was by this time 600 miles away from the pick up location and not willing to go back, when it was their error. No refund in price difference has been offered.

Solomon Tappis

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Premium | Mercedes-Benz C Class or similar
Reviewed: Tue, Jan 14, 2020
About Budget: 6.0 /10
They told me they would have my £200+ deposit back in my account in 1 week, it has now been over 2 weeks and it still hasn't shown up!! NOT HAPPY!!! Please can you chase for me and find out what is going on!

Pawin Sermsuk

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Intermediate | Skoda Octavia or similar
Reviewed: Mon, Nov 4, 2019
“Nice easy rental”
About Budget: 8.3 /10
Received a VW Golf Estate. Very nice and spacious. Professional service.
About QEEQ: 10.0 /10
Easy as usual, and always the cheapest place to book.


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Premium | Mercedes-Benz C Class or similar
Reviewed: Mon, Sep 9, 2019
“Great rental !”
About Budget: 8.7 /10
It was a super upgrade
About QEEQ: 10.0 /10
I like the System but it’s not always the best value


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Luxury | Mercedes-Benz E Class or similar
Reviewed: Fri, Aug 16, 2019
“Budget car didn’t deliver on what I was promised, instead downgraded me and never returned my calls!”
About Budget: 6.0 /10
I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.
About QEEQ: 10.0 /10
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