I found that the car (Kia Rio Sedan) was not very well suited to a shorter driver (5'3") as the seats were very low. My line of vision was not great and partially obstructed by the steering wheel. This same issue applied to side and rear windows.
We had to wait far too long to get a car, along with 12-15 other people. They were terribly short staffed and couldn't cope. While we ended up getting a different car as the staff were besides themselves trying to accommodate all customers, the waiting experience was not good, there is no waiting space or seating.
We didn’t get the exact car that we booked. It is similar size only. Somehow, we have searched and would like to drive what we want. Sometime, brand and exact model are the key for customer satisfaction. My trip went smooth but could be more pleasant.
About QEEQ:10.0/10
Great experience booking car via EasyRentCars.com. Surprise how easy it was. Lots of options from various car rents to compare and choose. The top surprise is the automatic system to check for lower price and I got good rebate from rebooking back. Thanks for great app and easy to use.
We booked after an Alaska cruise. The pick up location is a short taxi ride (easy walk if no luggage) from the cruise terminal. The Dollar agent was very helpful: helping with luggage when we arrived and departed; printing map of our planned drive and suggesting points of interest; planning route to hotel.
Car was close by and ready. Return was easy, with receiving person getting trolley and helping with luggage.
About QEEQ:10.0/10
Booking was easy and arrangement with rental agency very smooth.
“Very accommodating; super helpful; friendly staff; GREAT customer service”
About Dollar:10.0/10
Great customer service; drop off/pick up very easy; convenient; vehicle was exactly what we needed.
About QEEQ:10.0/10
I had a snafu with my rental and the agent at Easyrentcars was exceptional. She fixed the issue and had me on my way. I am so very grateful to her and to the customer service team. I have already given recommendations to book through Easyrentcars others, and I will most definitely book through you in the future. I will continue to recommend you! THANK YOU!
The employee at the Dollar rent-a-car counter in Calgary airport tricked me into signing a paper of unwanted option with extra charge. The employee told me that I should sign it just in case that I returned the car with empty tank but the fees will not be charged if I return the car full tank.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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