AVIS CAR RENTAL REVIEWS IN FRANCE

Trop d'attente pour récupérer la voiture... plus de 50 mins alors qu'il y avait seulement 3 personnes devant nous. L'agent était seul un vendredi soir à 19-20h et malheureusement très lent. Dommage...

Parfait

Fuel tank was not full upon pick up and staff did not let me know I just needed to return as it was, they told me to fill it up to max, which apparently when I returned was not supposed to.

Parfait

Très bon comparateur

Temps d'attente long avec 1 seule personne en guichet !

bon service, bon prix

Bien, attente un peu longue, car cliente précédente avait des problèmes à régler avec location antérieure

Correct

Queue too long and slow at pickup. Staff absent at times on dropoff

The car was not the Fiat 500 i expected but a nice opel corsa, very clean and new. The pick up counter was a bit hard to find we search then ask to the information desk. The counter ladies was very nice, she welcome us with a big smile and a little joke, explanation was clear and quick. Same service at drop off. That make all the difference and let us a good memories. Thanks

trop long pour récupérer la voiture. Sinon très bien...

RAS

Defective, damaged, unclean car - Renault Trafic 1. gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. while driving a smoke was coming from the engine, and was going inside the car. as a result plans were cancelled for the trips with car. 2. the car was damaged, front bumper was about to fall off (see pictures), a lot of big dents and scratches on the car. 3. was not clean at all, as if it was just given to us from previous rent. Bad customer service 1. spent half of the day dialing customer service, dialed 2 for van and trucks and refused to customer service, told us not to call this number, and everyone would refuse service. Finally when managed to call manager was only refunded the days for not using the car and offered no upgrades, or contract cancellation. Worst towing experience: took us 2 hours 1. we could only manage to get Renault towing service the next day and the guy comes out and blames us in French that we ruined the car and we do not know how to drive manual. He did not understand that we were given a car like this in the first place. I was able to get a policeman to explain him that it was not our fault. The only outcome: got refunded the days we did not use the car and a ride to nearby Avis in the railway station. Second car given was fine, and it did not have the above mentioned issue.

You need to change your address in your system as well as on google. Thanks

The staff at Avis were friendly, however, the office was closed when I arrived and had to wait 1.5 hours to collect the vehicle.

The car was excellent. The process of dropping off was very smooth. However, in order to get the car, the staff was very stiff. Firstly, he would make me wait to check whether my license was international or not despite me telling him that it was. Secondly, he offered me a manual driven car where i have paid for an automatic one. And when asked about alternatives, he simply asked me to either take the car or leave. I highly suggest giving training to AVIS staff in order to avoid such kind of rigidness in customer satisfaction.

Excellent car service app.

Je n'ai pas eu de rehaussseur bien que j'avais souscris l'option.

No peugeot 3008 so i pay more for other vehicle

Excellent véhicule, intérieur très propre, quelques taches sur la carrosserie mais rien de méchant. Mention moyenne pour le personnel à guichet, plus directif qu’aimable forçant la main sur des services d’assurance inutiles car déjà pris en amont. Personnel à la livraison du véhicule sympathique et efficace. Idem pour la restitution.

Plateforme fluide, aucune remarque négative notable.

Thank you very much

Excellent

Car stank of old cigarettes not nice for a rental with children

Quite professional. Handy location.

Easy to use web site.

il n'y avait pas de voiture de disponible correspondant a ma réservation

The best car rental!

Truly make us easy