The gentleman who assisted us spoke very good English. He verified some basic information and asked about insurance. We mentioned we already had full coverage, and he didn't try to upsell us. A €300 pre-authorization was made on our card, which he said was a deposit and would be refunded later.
Three days after returning the car, there were two unexplained charges of over 60 euros each. The Zuzuche customer service has been saying they're contacting the store, but I still haven't received a response.
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