AVIS CAR RENTAL REVIEWS IN UNITED KINGDOM

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

I like the auto rebook feature which keeps checking if the price has dropped and automatically redoes your reservation. I needed help with the additional insurance and the support team took many messages back and forth to try and get a suitable answer.

No line at rental counter. Everything went well. Courteous staff. Great location.

Easy to book and at a competitive price.

Exactly giving me the same car model I ordered. Even though there is some issue of the final invoice, but the overall experience is great

Smooth process

Very helpful and professional counter staff. Very nice car provided.

Simple to use and good value.

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process

Counter staff lacked enthusiasm, going through the motions, had to ask for clarification on points. Return procedure not explained. Quickly spotted the key drop point but left anxious that any damage found later on inspection would have been charged to my account. Simply told on pick up to check car and take photos of any damage found not covered on handover sheet. How long do I hold onto images taken on pickup?

荷物が多いため中級SUVを予約したが、用意されていた車が乗用車タイプだった。何とか荷物は乗せることは出来たが、車両の選定にややガッカリした。スタッフに申し出たが、車両の変更はしてくれなかった。それ以外は素晴らしかったので満足はしています。

Customer service was rude and there was a large crack in the windscreen. They had no other cars apparently so we had to take it.

Fast and efficient pick up, counter staff was friendly and familiar with process. Glad to have the drop off after office hours option.

Excellent service

Easy to follow and price fantastic

Counter staff were excellent to deal with. They had a little problem with the computer program when picking up the car. We had a little problem finding the road to drop off the car.

I was disappointed to be given a much larger car than I booked, this impacted the fuel economy. I had asked for a small car, would not use this hire company again for this reason

Excellent service

Excellent

Top class service, perfect!

Very competitive and great online booking system

車の受取と返却はとてもスムーズでした。

また、次回も利用したいと思います。

Avis Semley Place, London has excellent staff. They were polite and helpful with information. They were patient and courteous. Not pushy with extras like excess covers etc.

I didn’t need to make any claims so customer support was not tested. Procurement process was quick and instant.

Very nice service although computer went down and the service staff should have jumped to another colleagues computer to finish the transaction as they were free.

Very easy to book and like the discount coupons.

Good overall, but pick up process was very long and there was quite a queue, but it was a busy time of year so was expected.

Great almost brand new car.

Cheapest car hire that I could find. Much like all the others really apart from that!

Only company I could find that accepted debut card deposit. Will use again in future

Best rates