CAR RENTAL REVIEWS ON ALAMO IN MELBOURNE

Like: Counter in the Airport, easy to deal with and friendly staff.
Dislike: Staff not always in the counter, I did pick up the car @ 10am and drop the key @10am but I got the invoice which is said I did drop the car @10.45am. I did make a phone call to complained, and it was sort out. Please make sure your staff always in the counter to avoid misunderstanding..

Th encounter staff lied about the usage of my own eTag. I had to wait a long time. They charged me 20 litres more prepaid fuel than the car tank capacity.

Like: Easy rent car from this

upgraded and very happy

Like: New car, excellent service, friendly staff, clean car
Dislike: Nil

Like: The girl at the counter was super nice, friendly and efficient.

Like: Everything was so easy and everyone was so friendly

Fantastic service at Melbourne airport - brand new car and staff could have been more helpful

Good deal.

The baby seat was not installed when picked up. Baby seat was old and was not installed correctly. It was practically upright for a rear facing seat. Even after I had to reinstall, it was still quite upright. My baby(4mths) head kept tilting fwd in the seat. This soured the whole experience.

I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car. I wish I knew that they might not have a small car and then I would rent another car.

I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure

Like: Easy booking
Dislike: Long process at pick up