United States Car Rentals

The car could have done with a wash and the windows were quiet dirty

Alles ist reibungslos gelaufen. Meine Erfahrungen wurden übertroffen.Ich mußte nicht warten. Die sehr freundliche Mitarbeiterin Barbara am Schalter hat meine Buchung sofort und schnell bearbeitet. Das Zählerzeug war hilfreich. Die Abgabe des Mietwagens verlief auch reibungslos und ohne Beanstandungen.

It was a great car. Steady and comfortable. There were lots of scratches here and there. Also the car wasn't totally cleaned when picked up, which I'm ok as there was a notice informing of water shortage in Santa Fe. The only downsides, which are actually quite grave are... 1. The front tires are totally worn out. I always have to continually remind myself of the safety risk it poses to my wife and daughter as passengers. I wouldn't drive a car with such tires back in Malaysia. 2. Not only the front tires were worn out, all the tires weren't properly inflated. Half way on the way to bandelier at some obscure roads, the tire warning lighted up. I had a hard time looking for gas stations that provide air pump as most were out of order. Budget should place safety as the highest priority. We are talking about human lives here.

Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.

Car exceeded my expectations

車は走行距離が少ない綺麗なくるまでした。カウターの対応もスムーズてました。

Buen presupuesto

The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition

Good car

Surclassement car plus de véhicule de la catégorie réservée. Personnel aimable et rapide. Explications claires et conformes.

I accidentally booked for the weekend after, instead of the weekend I needed the car for, but the Budget staff were SO helpful and managed to get me a car to use for the weekend. Thank you, thank you, thank you.

more than 2 hours to collect the car. the car had been used by a smoker and we could not drive with the windows closed

I prepaid for the tank of gas & was told that it would be prorated. I returned the car with more than half tank but was billed for the full tank...

I was upgraded to an MPV due to the lack of available cars in my category.

1) Overall good experience 2) I was charged for tolls that I have yet to receive an itemized breakdown.

Based upon my pick up and return hours Everything was great!

Car was very clean and easy to operate. Counter staff were efficient and easy to understand

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

A brief overview of the car would be helpful. I have an old car and had some problems using the ignition, radio and cruise control. The staff at pick up and drop off were friendly and helpful.

Long queue on arrival at Hertz counters. Only 4 position open of 13 available. Had to then endure a hard up-sell to more expensive vehicles (up to $100 per day extra). Twice had to have the rental contract changed to get back to the Rogue that had been ordered.

el auto cumplio con todo lo comprometido y supero las expectavias

The Payless counter is hidden withinh the Avis desk. I walked the area 2x before I found someone that told me that. Then, The car I received was not in its spot. I had to go all the back to counter and start the process over. it set me back a good 30-60 minutes ☹️

Car was discussing we had to clean it ourselves.

No car in the group (compact) was available when I got to the car area but no problem as they quickly allocated another car and we were on our way quickly.

I received exactly the make and model that I wanted.

Livraison longue. Intérieur de la voiture très sale.

El coche superó mis expectativas

We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.

The first car was fine but we had to change it twice due to problems with the car.

Great experience,good customer service.

Terrible I will never recommend this company. You contract something and in the last minute change the things and you have to pay for services that you don’t need

The "surprise car" was a Dodge Caravan. Too big for us as we were only two people. However, it appears that the big car was very useful for us during the trip. The car was not totally clean, lot of dust, mud, and sand inside and outside the car.

Very pushy to upgrade the car as the one I had booked was not very good. So she told me. Offered me a upgrade for $130 a day. I said no. She then said I could have it for $70 as day. On principle I said no as I didn’t like her attitude. The first price should always be the best price. She got very grumpy and I left. We go a upgrade anyway as they didn’t have any of the cars I had book.

Friendly fast staff. Loved fact didn’t upsell

Upgraded car on pick up brand new Nissan rogue. Great staff at jacksonville can't fault them.

No cuenta bien el Tema Del Cover

Everything was perfect! Just as we expected:)

Il m’a été remis un véhicule 4 portes au lieu de deux un model légèrement supérieur me semble-t-il Le temps de récupérer le véhicule à été un peu long je suppose qu’il n’était pas préparé la carrosserie était encore mouillé mais cela ne m’a pas gêné Satisfait du service Hertz Cependant ayant eu un dommage sur le véhicule bris de pare-brise j’attends avec impatience comment va se régler ce sinistre

I rented a van and was given an suv as an upgrade. There was very little room for luggage. Vehicle had a hole in the carpet on the driver’s side.

Carro velho, cheio de pequenos defeitos. A locadora cobrou taxas que não estavam contratadas.

Good car, no insurance up-sell. Quick and easy.

Everything went smoothly and the counter person was very helpful

few attendants, the tank was empty, the vehicle's license plate was not the one given

I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint

Very good great car good price must say I will be using them again

Excelente presupuesto.

Pre-ordered baby seat wasn’t in car at pickup, had to drive 30 min to another Hertz outlet to pick it up. Very annoying.

Beautiful roomy clean car with updated features.

No tuve mayor contacto con el personal del Alamo. Todo fue facil.

Excellent service from agent in San Diego.