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Last updated on: July 10, 2020
59Rental Locations
24Airport Locations
Map View of Car Rental Locations in Washington
Dollar
7.5/10
Alamo
9.0/10
Thrifty
8.0/10
Budget
8.1/10
AVIS
7.9/10
PAYLESS
6.7/10
Hertz
8.5/10
Advantage
6.3/10
Reviewed: May 15, 2019
Waited for a long time to pick up car; otherwise good.
Reviewed: June 26, 2018
Like: Good customer service, was able to help me when I had questions. I forgot my coffee mug and they had it ready when I come back
Dislike: The car had a poor AC system. It was not working appropriately
Reviewed: May 26, 2018
Like: Very efficient service and the price was much more affordable than all other car rentals and the car was great! Lived the ride back to the airport in the car I had rented. This saved me a long walk with a heavy suitcase!!
Reviewed: October 20, 2019
Got a very nice car, above what I booked. Really made my trip more fun, can recommend asking for a Jeep Wrangler!
Reviewed: September 20, 2019
The rental car bus took a really long time to come - over 30 minutes. And the location was quite a way from the airport.
Reviewed: May 14, 2019
The front desk staff at Alamo at both locations were great. Gave me brand new Jeep Wrangler. The drive from DC to Buffalo was a breeze
Reviewed: July 17, 2018
Like: Rental car value was great
Dislike: Initial car condition poor and dirty
Reviewed: October 10, 2019
Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.
Reviewed: July 26, 2019
Staff is good. Waiting time is less than 45 minutes. Car is superb. Highly recommended.
Reviewed: May 10, 2019
We arrived at the BWI car rental facility at about 10:30 PM for pickup. There were four counter reps and one customer ahead of us. It took almost ten minutes to be acknowledged as a line behind us formed. The pickup paperwork went smoothly. We were sent to the parking garage Thrifty pickup location and had to go back to the service counter to get them to locate a garage rep. We ended getting a 43,000+ mile small Jeep. The rep couldn't find the rear hatch operations in the DARK garage. Once we left to get to our destination we realized how bad the car ran and the excessive tire noise. The vehicle had very bad low speed surge/hesitation. I was in the car business for forty four years and understand cars. We rent cars 3-4 times a year, usually from Avis/Budget and never had a vehicle this bad. We had to drive this car for a week. We rented a F/S sedan to go to our granddaughters wedding. This rental was purchased because it was the FULL SIZE Chevy Malibu or similar. I shopped for this $204 rental, but the irony of all of this is AVIS emailed me a last minute AARP deal on the same vehicle @ $149 weekly total. I just stayed with Thrifty. We were told we picked a BAD day to p/u a rental by Thrifty personnel and that is how we ended up with this Jeep! VERY unprofessional!
Reviewed: August 23, 2019
To increase the number of choices for the minivans and get higher car trims than just the basic trim.
Reviewed: August 4, 2019
takes time to give you the car, i takes one hour waiting the car to be ready.
Reviewed: June 25, 2019
Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental
Reviewed: May 1, 2019
Car was a bit dirty, but otherwise fine. Location difficult to find, confusing signage in the parking garage. Service was good.
Reviewed: April 17, 2019
Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.
Reviewed: March 15, 2019
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
Reviewed: June 25, 2019
We reserved a SUV midsize. When we arrived in Baltimore we were told they did not have one. I booked about a month in advance for a 1 week trip. The worst part was that water leaked on my foot/leg n the passenger side. I have lymphoma/lymphedema and have to keep my left leg wrapped. Impossible to do due to water leakage. :-( so my leg swelled.
Reviewed: February 7, 2019
They give me the car which is better than Mazda 3, and the rent price was very good
Reviewed: September 11, 2018
Like: Price for rental was reasonable and we got excellent gas mileage!
Dislike: Car wasn't washed when we got it.
Reviewed: September 11, 2018
Like: Made on-the-spot accommodations that were more suitable for the seniors traveling with me.
