12 Car Rental Brands in Salt Lake City, Utah, United States

Reviewed: September 25, 2020

Great service

Reviewed: July 29, 2020

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Reviewed: July 21, 2020

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Reviewed: October 5, 2019

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Reviewed: March 27, 2019

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

Reviewed: March 20, 2020

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Reviewed: September 18, 2019

Wonderful experience!

Reviewed: August 26, 2019

We felt that we were up-sold to a Chrysler Pacifica because our reserved car was not available. It turned out that the bigger car was helpful, but we did have to pay an extra $5 per day for this bigger car. The rest of our experience went well.

Reviewed: July 8, 2019

Great service

Reviewed: June 22, 2019

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Reviewed: March 7, 2020

This was a terrible experience I will never use this again. I rented a Ford Explorer for a ski trip be I needed four wheel drive and space for gear. When I got to fox they said they don’t have any 4X4 and gave me a minivan and the guy at Fox couldn’t have cared less about how that would effect the trip. We ended up having to pay to take a bus because nothing without four wheel drive is aloud up the roads when it snows.

Reviewed: December 4, 2019

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

Reviewed: October 20, 2019

One thing would definitely be the Customer service is so poor, after a 15-16hr flight/travel it would be really nice to be greeted with a smile, friendly or welcoming tone, like real basic customer service skills needs big improvements. Also the first car (black Ford Explorer) they gave us had problems with the brakes we noticed on the 2&3rd day we had to return it, thankfully they were helpful in giving us another car to replace and worked perfect for us.

Reviewed: September 26, 2019

The provider was great! They didn’t have a car ready so there was some wait time but the car was clean and the agent was helpful.

Reviewed: September 20, 2019

A mid size car is advertised as suitable for 4 pieces are large luggage. The car provided a Kia Soul can only take 1 large and one small piece if the back seat is occupied. For two people it was fine but should not be used in this category. I also heard the check in clerk tell a client they did not have the seven seater booked available because “We do not have visibility of on line bookings through third party booking sites”. This is appalling and would make me think twice about using them again. The check out service is slow and inefficient. The clerk held on to my credit card and drivers licence for 20 minutes while going to find me the class of car booked. The car did go well and was good value but was full of marks and small dents

Reviewed: December 13, 2019

The counter staff was fantastic. Friendly, polite, efficient and proactive. Upon returning the car, they asked me if I need a ride to the airport or a hotel and graciously provide the ride back to my hotel. I will use their rental service whenever I am in Salt Lake City regardless of which provider has the best rate.

Reviewed: December 2, 2019

Counter staff was very friendly and check-in check-out was very quick. Highly recommend Rugged Rental!!

Reviewed: October 28, 2019

Everyone was very professional and friendly.

Reviewed: April 19, 2019

Rugged Rental was very easy to use, and we will use them again.

Reviewed: February 18, 2019

My only wish was that there wasn't a $30 fee for a 10-minute shuttle transport from SLC airport to the rental pickup location. But for three people traveling it was probably still cheaper than an Uber ride! Not a deal-breaker.

Reviewed: November 2, 2019

Counter staff could not have been more accomodating and even upgraded vehicle with no charge. Excellent experience

Reviewed: October 16, 2019

Temps d'attente assez long pour récupérer la voiture. La voiture était une catégorie C, comme demandé, mais le coffre n'était pas assez grand pour mettre 2 valises et 2 petits sacs à dos, il a fallut baisser les sièges arrières pour que les bagages rentrent. Pas d'état des lieux de la voiture, il a fallut prendre des photos des nombreux éclats de peinture. Un grand merci à Thrifty qui m'a permis de rendre le véhicule à Los Angeles au lieu de Las Vegas, sans aucun supplément. La restitution du véhicule a été parfaite, rapide et efficace.

Reviewed: September 16, 2019

Car did not exceed my expectation but was sufficient and convenient. Didn’t have to wait long for the whole process, maybe 10 to 15 minutes long and that’s including walking to my rental.

Reviewed: September 12, 2019

Counter service efficient and very professional. On terminal with the most reasonable rate

Reviewed: August 18, 2019

Great experience with Thrifty

Reviewed: October 16, 2019

Only one person at reservation desk to serve customers so took an 45min to pick up the vehicle.

Reviewed: August 11, 2019

Dollar was great. The individual who helped me at the counter was awesome.

Reviewed: August 7, 2019

For a luxury rental with only 10,000 miles on it, you'd expect some things to be in good condition. First, the car had dings and scratches all over. We were told not to worry about it but if we were to take pictures. Glad we did because they tried to say we chipped the paint. But that wasn't the worst. We drove from SLC to Provo the night we got in and noticed the car was shaking a lot. We took the car to a Discount Tire in the morning to have it looked at. We planned to pay for balance and rotation ourselves just to save the hassle. BUT, two separate tire shops wouldn't touch the car because it was deemed unsafe. They would only put new tires on it. So we got on the line and it took about an hour to resolve it. They finally put new tires on with an account they had with Dollar. It delayed our day by about 3 hours total. Really irresponsible to not ensure their cars are safe before renting them. 2/32 tread on the tire with bare spots and radials showing. Absolutely something they should have cared to check and fix,

Reviewed: July 26, 2019

Didn’t really get price or car expected got Kia Soul no power small. Price after fees what I could of got cheaper though hertz gold discounts

Reviewed: July 12, 2019

The pick up was smooth even with a small wait due to the queue. Staff was great and clear. We didnt get the requested Jeep but got something comparable. Delivery process super effective and all the paperwork was sent by email for safe keeping.

Reviewed: October 1, 2019

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Reviewed: September 21, 2019

Good service. Only Problem with a seat belt of the car

Reviewed: June 17, 2019

Our car was brand new, service was great. Fantastic experience!

Reviewed: January 27, 2019

Nice upgrade to AWD due to the snow, perfect car.

Reviewed: July 24, 2018

Like: Armada was in good condition. 4WD option was nice for trip to Yellowstone. Drop off was painless
Dislike: Printer was broken so agent had to fill in form by hand. Got Armada because it was the first set of keys agent picked up, even though Expedition I reserved was in the parking lot. Decided not to switch because I didn’t want to walk back inside with two little ones. Car had 36,000 miles and ran fine, even though I was told on the phone my rental would likely have under 5000 miles on it.

Reviewed: September 12, 2019

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

Reviewed: August 28, 2019

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Reviewed: July 25, 2019

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!

Reviewed: May 1, 2019

I pretty much received the desired vehicle. Well done Hertz.

Reviewed: July 13, 2018

Like: Had a small run in with a big rock (small boulder) which did some damage, but covered under our agreement. Did not have to use my own insurance. THANK YOU!
Dislike: Little longer than I liked checking car in but all due to my run in with a rock.

Reviewed: July 22, 2019

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Reviewed: July 2, 2019

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

Reviewed: April 10, 2019

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

Reviewed: March 19, 2019

On the contract, it says shuttle runs but it did not. I waited more than an hour and called the local office several times but no one answered. I called a representative she said she called the local office and said no shuttle is available. What a terrible is this.

Reviewed: February 13, 2019

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

Reviewed: July 12, 2019

Avis customer service was horrible. Tried to find some specific info on the rental vehicle but could not get to the renting location and call center could not provide it

Reviewed: July 4, 2019

Spent too much time waiting to get our car.

Reviewed: June 20, 2019

The counter staff tried to upsell a more expensive vehicle to every customer while I was at the counter. It wasn't even subtle and definitely a put off. Didn't have my car supposedly so I opted for a minivan which had more space anyway so it worked out. Vehicle was fine and value was good. Staff's selling techniques was the issue.

Reviewed: July 18, 2018

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait

Reviewed: June 10, 2018

Like: all went well in a timely manner
Dislike: nothing at this time