CAR RENTAL REVIEWS ON THRIFTY AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.

All good. Especially the agent at pick up!

Very Efficient!

They over charge us. We booked for $59.22 including all fees and taxes and they charged us $100. They told us that the price when we book it is jus an estimate. This never happened to me before and I rent car with other agencies 3 to 4 times a year

Great customer service and good quality vehicles; could use more counter staff.

Great prices and easy to use website and app. Will be renting from here again.

An unused item left in car from previous renter so 4 out of 5 for that, tyre pressures were not even from the start, would have preferred the Ford Fusion as this car was better equipped, overall the Chrysler Malibu performed without incident.

Easy to book with, informative, valu for money, will use again..

When I picked up the car there was a problem with the one I chose so I had to swap to another. Being me, I left a jacket and hat in the first car. A very nice attendant called Mustafa kept them in the office and had them waiting for me when I returned my rental. Excellent customer service

Was quick and easy to book, would recommend.

Le tarif pour une journée de location au guichet Thrifty était 3 fois plus cher que celui en ligne. Nous avons donc réservé en ligne pour bénéficier du tarif le plus avantageux.

Charged more on the spot under the pretense of additional taxes.

Car booked was a “mystery” car for “5 passengers”. What we got was a Chrysler Trax which is a subcompact SUV. It was very small. How is was supposed to accommodate 5 passengers with any luggage is unclear.

Easy pick up. Helpful and efficient staff. Great Car.

Price Drop kicked in and saved almost £100.

The car was great, but they didn’t tell us anything about setting up the ezpass. We found the device in the backseat when we got to our destination having passed through several tolls.

Love the price drop protector. Very convenient app and best prices for rentals period.

Easy car pickup process, quick drop-off. No issues, no hassles. Competent customer service Reps. Thrifty is a car rental company I can trust.

Easyrentcars booking process was very smooth.

Everything went fine. The car was perfect and the staff was very efficient. The only little problem I experienced was a long waiting time at Boston airport but I was anyway satisfied

I found the best rate and I was also positively surprised by the fact that I didn't had to pay anything in advance

I waited for the pick up more then 2 hours. Don't know why there was only one peson giving service when ther where around 30 people waiting.... In the other companies boots I saw the line went faster....!!!

Very easy process. Recommended

Counter staff were very helpful and unbiased when giving info on extras.

Thrifty ran out of cars and was moving cars to fill demand making for a 2 hour plus wait with no assurance a car would be made available. Counter staff were not helpful claiming to be unaware there were no cars available.

It works.

It took almost two hour line to get to the counter. Not good.

It turned a lot more expensive.

Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

The car was great, but finding the rental counter in Boston was complicated, and it ended up taking far, far longer than it should've.