CAR RENTAL REVIEWS ON HERTZ IN BOSTON

The car was fine for what we used it for

Booking was easy

Like: Nice people
Dislike: Saved money at an off-site airport location,, But I had to travel to get to the location,, Logan Airport is terrible for rental car rates,,

Like: Good vehicle with low prize.
Dislike: Wait for pick up.

Like: Excellent gas mileage and value for one way from Boston to Chicago.

Had a bit of a wait picking up the car. It seems like I received an upgrade as the car was larger than what I had booked.

Easy to book but mobile app not working as well as desktop version.

Over booking on convertible none available at pick up time took over an hour to locate one

Excellent ex

Like: Good service Car reserved not available, so upgraded (which actually suited us better)
Dislike: Location in Boston difficult to find

Like: Price was almost half of any other I found for an excellent product
Dislike: all great

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!

Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV

Booking was smooth and easy. Great experience and great price.

It was relatively smooth process picking up the car however no one went over the condition of the car on collection. The alloys were particularly scrapped which made us slightly concerned that we would have been blamed for it therefore we took photos of it. However this was not the case.

We should have been given the option to clean the car ourselves rather than automatically being charged for it. However we were overall very satisfied with your service.

Like: Services and staff were really perfect and helpful!

Muy buenos

Muy buenos

Fantastic car! However, it took nearly an hour to pick up the car at Boston Logan AIrport.

Fantastic price that QEEQ gave me for the 4-week rental! The car was good clean and perfect for two of us! Thank you!

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

Counter staff were very kind and helpful with assigning me a car which suited my needs

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.

Car was brand new and not ready to drive when arrived Otherwise perfect

Hertz couldn’t find our reservation. Said they were having an issue with reservations stating with the letter J. Took 30 minutes to correct.