CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

This was first experience with ACE Rental Cars and they have been very good and considerate.

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.

I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

The pick up and drop off service is terrible! You should be more organised and fast. Also use the right communications

All good

The staff member that served me was great. Polite and very friendly. The car was in a great condition.

The car was a little large.I would have preferred a smaller one.

Counter staff efficient and helpful

Great booking platform and prices - will use again

A bit difficult to reach by phone. We must keep calling many times.

please keep up your good work

please keep up your good work

Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall

The Ace car was in extremely poor condition. I had to get a staff member to come out and list some more dents/scratches that weren’t previously listed which delayed my departure

All good

Yes

NA

Counter don’t easy for find.

Your promotion make the price cheaper than other.

To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .

La voiture été confortable et bien pour tous mes besoins

Ils été assez bien

Great car for the price. The only gripe I have is the system used to use Toll roads. No Etag supplied with the car. A bit of a hassle to sign up to Emu toll & you are charged 75 cent photo fee for every toll.

Live chat experience is wonderful - fast, accurate and helpful.

good

good