CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

From the airport to the office, there was complimentary shuttle bus service which was really helpful.

Easy to book a car

Awesome rental company. Definitely will use them again if in Sydney again. Great customer service.

EasyRentCars easy to make booking and great customer service.

Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.

It gave a fantastic price and the car was of quality too.

It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work

The price drop surely did magic for us. The booking and getting the car was easy and swift

They gave us an upgrade due to being with family Great service and great help

Good service, quick pick up, a bit remote location

Smooth and easy booking process

Good

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

The location is a bit off but otherwise nothing to complain about.

All great as usual

The car was in great condition and staffs were very friendly and helpful.

I recommend and always would hire their services.

Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.

Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.

No problems … easy

Easy

Good car rental

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

As expected

Excellent offers so far

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.