CAR RENTAL REVIEWS ON ADVANTAGE IN ORLANDO

Like: Friendly staff, efficiency, no upsell
Dislike: I would have liked to have been shown the vehicles operating features as I have never driven a vehicle of this type before.

Like: My second time with Advantage there certainly will be a third (and hopefully a 4th 5th 6th.........)
Dislike: Nothing

Like: Good gas mileage and budget friendly car.
Dislike: Car had a bad smell inside. Had to buy an air freshener to tolerate the drive after pick up. Think window was left cracked and seat had gotten wet or something. Didn’t like drop experience. Had to walk inside to counter no curbside service - too time consuming.

Like: Car was clean and tidy
Dislike: When collecting car no one showed me the controls of the car just got handed the keys and told to go to a number where car was parked

Like: Great value, nice vehicles and friendly staff!
Dislike: Slightly different vehicle than rented, although most might say an upgrade. I just didn't know about it until going to parking lot to get vehicle.

Like: Weather
Dislike: All good

We get up to the booth after waiting almost an hour and the girl asks how many we have in our party. I reply 2 kids and 2 adults. The girl says you are renting this car for 15 days and are going to hate it because it wont fit everything we need. She then says no problem we can give you an SUV. Which sounded great, she did all the paperwork just to find out she tried to charge me an extra 300 dollars as an upgrade fee. I told her that I don't want to spend an extra 300 when I already spent almost 500 on the vehicle already. She then replied all well enjoy the small car that wont fit everybody. I then asked for the manager and he came over and said yup nothing I can do unless you want to pay more money and then left. They said I already got "too good of a deal online that they cant do anything for me". I asked if I could cancel my rental and they told me to call online because that's who I booked through. Absolutely Terrible customer Service.

Dislike: Even though the car was only about a year old it had quite a lot of dents and scratches but the car was reliable and it drove well and I cant complain about the super low price.

Like: Good to deal with, very helpful, got better car than had booked, good location was in airport
Dislike: Had a little longer wait time than would of liked But wasn’t drastic

Like: Excellent service Excellent car
Dislike: Nothing

Like: Faster
Dislike: ...

Like: In terminal location n/a

Like: The staff were very efficient and helpful

Like: size and condition of car all good
Dislike: cost of prepaid fuel high and upgrades expensive

There was about a 35 min to 45 min wait to get the car. You need more attendants to help! The return of the car was great!.....

On collecting car I was told to check for damage (scratches didn't count, only dents). Found 2 dents. Never had a rental car with any damage before.

Reserved a car, tried to give us a minivan. Ended up with a station wagon??? Whats the point of reserving a time and car if u get something totally different?

Like: everything
Dislike: the transmission was a little shot bur worked great in semi auto

Although the vehicle had over 35,000 miles and a few scratches on it at pick up it proved to be a very reliable vehicle. First time I have used Easy Rent Cars but it won't be the last. Keep up the good work and value. Brian Simpson

Like: Pre booked in advance at good prices. Easy to find and collect the car. Although the car had a few minor knocks and scrapes it was still excellent value for money.
Dislike: Would have been good to have been shown a bit of vehicle navigation to know where everything was. We Arrived late at night after travelling 24 hours.