Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service. Dislike: Nothing - we were happy with every aspect of our rental experience.
BAD SERVICE AND HOTLINE NOT WORKING!
Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am.
The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected.
Very bad service and bad experience.
NEVER HIRE APEX CAR AGAIN!!!!!!
Car was only 6months old and very appropriate for our long journey, 5k.
Extra satnav was vital for a foreigner.
Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
Like: Friendly and helpful service Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
Like: Great service, and location, also the coutercy service to the airport was excellent idea Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
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H.Kwok
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View more >K.O'Leary
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View more >Dislike: Nothing - we were happy with every aspect of our rental experience.
K.Cheung
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View more >H.Kumar
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View more >Dislike: All good
G.Mangiacasale
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View more >M.Blackbourn
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View more >Dislike: Not applicable
R.HOOD
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View more >E.Priady
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View more >M.Ilham
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View more >Dislike: it takes time for us to find the place for pick us up but after that its all very good
B.McPherson
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View more >Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
J.Edgar
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View more >Anon
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View more >K.hoe
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View more >Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
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