There was a delay of around 30 minutes for the vehicle.
It had some marks on it which were duly noted by staff.
Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost.
The staff member looking after us was excellent.
“Great car, great staff, will defiantly use again”
About Apex:9.0/10
The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
About QEEQ:10.0/10
I think it was not much different from other booking sites. Don't know what the price protector is.
Only issue was that it was not possible to return the car after 5PM as it was hired through "a third party company". And due to COVID-19, we return the car 5 days early but it seemed like too much hassle to ask for a refund, especially as your info said it might cost more!
“On the whole very good. Vehicle could have been cleaner. Defective tyre should have been identified”
About Apex:6.7/10
Vehicle provided had a defective tyre. Arranged for a replacement vehicle for collection the next day. I would have thought matters like this (safety) would have been undertaken as a routine matter of course.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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