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Live Chat Email Us Service Code: 2800942270

The service was good and I had no complaints

Reviewed: Sat, Aug 10, 2019
About ZOOM: 10.0 /10
Overall it was it was good, I had no problems
About QEEQ: 8.0 /10
Tho was also good
Medium SUV | Hyundai Santa Fe Sport or similar

Relevant Reviews on ZOOM Toronto Head Office


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Full Size | Toyota Camry or similar
Reviewed: Wed, Sep 4, 2019
“Poor service, bad customer care, pathetic experience, will never rent from Zoom again in my life”
About ZOOM: 2.0 /10
The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.


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Full Size | Toyota Camry or similar
Reviewed: Sat, Jul 27, 2019
“Was an OK experience”
About ZOOM: 6.0 /10
First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers
About QEEQ: 10.0 /10
I loved the application except one point that it was not clear that the car rental place was away from the airport.


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Compact | Chevrolet Cobalt or similar
Reviewed: Sat, Jul 20, 2019
“Staff were the best car hire experience I’ve had. Pleasant, easy to deal with, and funny to boot!”
About ZOOM: 9.7 /10
Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jul 7, 2019
About ZOOM: 7.3 /10
Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule
About QEEQ: 8.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 13, 2019
“The car was fine, but the service was horrid. The "no show" policy is absurd. Never using again.”
About ZOOM: 6.7 /10
Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.

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