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Live Chat Email Us Service Code: 7720241268

Poor service, bad customer care, pathetic experience, will never rent from Zoom again in my life

Reviewed: Wed, Sep 4, 2019
About ZOOM: 2.0 /10
The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.
Full Size | Toyota Camry or similar

Relevant Reviews on ZOOM Toronto Head Office


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Jul 13, 2022
About ZOOM: 9.0 /10
No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .
About QEEQ: 10.0 /10
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Mini Van | Ford E350 12 Seats or similar
Reviewed: Tue, Sep 24, 2019
About ZOOM: 7.3 /10
The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape


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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Sat, Aug 10, 2019
“The service was good and I had no complaints”
About ZOOM: 10.0 /10
Overall it was it was good, I had no problems
About QEEQ: 8.0 /10
Tho was also good


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Compact | Chevrolet Cobalt or similar
Reviewed: Sat, Jul 20, 2019
“Staff were the best car hire experience I’ve had. Pleasant, easy to deal with, and funny to boot!”
About ZOOM: 9.7 /10
Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.
About QEEQ: 10.0 /10


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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Thu, Jun 6, 2019
About ZOOM: 5.0 /10
Office staff were unhelpful, difficult and unfriendly. Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.
About QEEQ: 9.0 /10

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