The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Overall it was it was good, I had no problems

Tho was also good

Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.

Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule

Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.