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Live Chat Email Us Service Code: 6972850277
Reviewed: Tue, Sep 24, 2019
About ZOOM: 7.3 /10
The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape
Mini Van | Ford E350 12 Seats or similar

Relevant Reviews on ZOOM Toronto Head Office


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Economy | Mazda 2 2 Doors or similar
Reviewed: Tue, Jul 12, 2022
“Easy seemless booking process. Downside was the distance of the offsite car pickup location.”
About ZOOM: 8.0 /10
The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.
About QEEQ: 10.0 /10


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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Sat, Aug 10, 2019
“The service was good and I had no complaints”
About ZOOM: 10.0 /10
Overall it was it was good, I had no problems
About QEEQ: 8.0 /10
Tho was also good


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Compact | Chevrolet Cobalt or similar
Reviewed: Sat, Jul 20, 2019
“Staff were the best car hire experience I’ve had. Pleasant, easy to deal with, and funny to boot!”
About ZOOM: 9.7 /10
Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jul 7, 2019
About ZOOM: 7.3 /10
Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule
About QEEQ: 8.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 13, 2019
“The car was fine, but the service was horrid. The "no show" policy is absurd. Never using again.”
About ZOOM: 6.7 /10
Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.

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