BRISBANE CAR RENTAL REVIEWS

Great value for money.

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Got upgraded to a SVU/ larger car than the one we booked. Very competitive price.

Pickup was relatively easy, though finding the pickup point at Brisbane airport was not quite so straight forward, and they tried to sell us more insurance even though I'd already taken additional cover. Drop off was a nightmare, finding the actual location was not easy, thankfully when we called the office they guided us in.

The car was dirty on the roof inside which wasn’t particularly nice. Otherwise all good.

Waited for a long time when dropping off the car.

Great service

Bargain was great and easy.

Need to have a person in the office who has better customer service experience

Excellent Service.

The staff were very friendly, all the cars at the lot were new with under 40,000 km on the dash. I had a long term rental which I drove daily for 6 weeks and never had any problems or concerns. They have a transport service that can take you to and from the airport as they're offsite

Staff very helpful

The car was amazing, very clean and very fuel efficient. Picking the car up was a mission as the person on the phone directed me to the wrong pick up point. Then the man at the counter proceeded to chat with a customer for about 15 minutes while I waited. He didn't acknowledge me and could have wrapped up that transaction in much less time. He was a tall stocky man. Then the other guy who also didn't acknowledged me whilst tapping away on the computer served a man who walked in behind he. Not off to a good start. Thankfully dropping the car off was very smooth and the man was professional and efficient. Restored my faith in this car rental place.

Excellent service and great quality car.

We got an upgrade for the Hyundai accent at that moment was not available

recommended

Car exceeded expectations, excellent value for money

The staff at the counter on pick up were lovely and so helpful. We had trouble working the GPS so they came out and tried a new cord but we still couldn't get it to go so they came out again and showed us a few things on it to make it easier.

On the Sydney drop off point, past the gantry, there was no further indication on where the office was. There should be more signage to help on that.

The picking and drop-off process from the Airport is a bit time consuming.