BRISBANE CAR RENTAL REVIEWS

Good value at short notice.

Highly recommend. Easy process. All costs transparent.

Thrifty had really good service and a nice new car

Easy to book and a good price compared to others at the time over easter

NU Car Rental operates by Andy's rental car which is a good company. To pick pick up the car it was easy and everything went smoothly. The car already had some scratches but it doesn't interfere at its performance.

It's my second time using the Easyrentcars platform and I definitely recommend.

The car was totally adequate for our needs and the staff at both ends were very helpful and efficient. A good experience altogether.

The booking process was quite straightforward and all went as expected.

I was a little long in the pick up, only due to the offer of an 'upgrade' which suited our needs better than the vehicle I originally booked. Fantastic, proactive advice was much appreciated and indeed, our vehicle was the best option for our large family. We will be back!

Platform fine, easy to use. Great email communication and clear.

Did not get a Corolla as illustrated so luggage space was a struggle. No floor mats. Very small pickup/drop off area for number of cars. Very competitive rental pricing.

Received a free upgrade from a Corolla to a Camry since they didn't have a Corolla available.

Modern well maintained vehicle. Airport shuttle was seamless and too easy.

Great value rates, better than any available direct from Ace.

Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong

I love dealing with Ace, they are friendly and easy to deal with and had I’d been able to book direct with them I would have

Thanks for everything, it was great experience. Sarah is a great girl and good customer care.

Keep it up boys

Ace Rental Cars Staff were great. We obviously underestimated the size of the car and your staff offered a larger car which we declined. But was thankful for the offer. Please congratulate your staff for their empathy and professionalism.

N/A sorry my husband made the booking.

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

The Easyrentcars it's so good and easy to use. Many optios and the best prices I could find. I definitely recommend it.

Car was dirty and old. Tyres were not very good (especially for QLD wet weather). To pick up the car took around 30 minutes due to an issue with the customer before me, plus around 10 minutes as the staff made an error with my car. Then another 10 minutes to get the car checked and signed off before I could leave. Paid $240 for 4 days, would have been acceptable price if the car wasn’t so old, dirty and worn!

Very easy to make a last minute booking

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

Good value for money. It was a fairly old car and had done close to 170k but it suited me fine. I would definitely rent from this group again. Very impressed.

Counter staff excellent!

Really competitive prices and good choice of car rentals

The car was huge it was perfect for our large family and luggage. There were a few marks on the bodywork but staff inspected it and clearly recoded all marks. Inside the car was spotless and well maintained. Value for money was exceptional far cheaper than competitors. Staff were friendly and helpful when we dropped car off they were happy to drop us to a nearby hotel free of charge.

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)