BRISBANE CAR RENTAL REVIEWS

Like: Car was super clean and apart from left front tyre and hard riding was very good
Dislike: Would be nice if the depot was closer to the airport

Like: Great car good on fuel
Dislike: Nothing !

All went well

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Like: Value for money and great service.
Dislike: Collection from the airport took a little longer than expected.

Like: An auto Toyota Yaris was substituted for the Hyundai Accent.
Dislike: I had to put premium 98 octane petrol into the car, because 95 was not available and Europcar would not accept e10 94 rating

Like: Close to airport quick pickup quick service getting the car easy as 5/10min drop of
Dislike: Nothing all good

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Excellent service

Like: Brand new vehicle upgraded from what we booked
Dislike: Very difficult to find the Car Rental Drop Off area at Brisbane domestic terminal if you haven't been there before

Like: Value for money
Dislike: Nothing

Dislike: Get back to old pickup system, this electronic bullshit takes far too long.

The staff were very friendly, all the cars at the lot were new with under 40,000 km on the dash. I had a long term rental which I drove daily for 6 weeks and never had any problems or concerns. They have a transport service that can take you to and from the airport as they're offsite

Staff very helpful

Like: While service from Pickup to drop off
Dislike: No issues at all!

Received a free upgrade to a new SUV. Customer service was good, although I had to wait a while on pickup as they were very busy.

Service and advice at pick up was good, friendly, very pleased. Any questions were quickly answered. Car was a Hyundai Accent. Well equipped, smooth drive, very pleased.

Unclean and poor condition of car. Car not ready on time (over hour). Poor access/parking at car hire. Unprofessional appearance of some staff members. Central locking/key less entry not working.

The only comment was that i ordered an X-Trail and got a KIA, which is quite considerably smaller and was a challenge getting 4 suitcases into it.

Like: I receive a better car. Good quality and general conditions. Very comfortable for the family and children.
Dislike: It took me about two days to know how to use the cruse control. It was a bit difficult to arrive to the direction and to go out without knot the city. But the staff was very friendly with this. I didn't know if I had to return it clean or not I had to call to confirm.