EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Counter staff was helpful and knowledgeable Boo

Booking platform works well

European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.

You guys are prompt. Email was replied in a very short while. Keep it up.

The MYR1000 deposit collected was not necessary as you have my credit card & can block it just like hotels do.

Booking was easy no issue at all.

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time

Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work. It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.

Overall booking process and communication were good.

The car allocated (Toyota Innova) wasn't the model booked or its similar, it was bigger but far more inferior in every aspect and also really old. Pre-check wasn't well done as brake-lamp did not work, fortunately i checked during check-out. This resulted in delayed check-out of the car as it had to be fixed at a different location. Manager wasn't helpful at all in resolving the discrepancy but other staff were polite and professional.

Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.

Very straightforward to book. Only portion that wasn't clear was on after choosing partial payment, realised that using debit card could cause an inconvenience. Else, very efficient website with good bargains.

The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

Car return can be improved as contact number given was never answered so had to wait at airport till the agent came.

Counter staff very friendly and helpfull.

Give me more option with very good deal and price list.

Car did not have electronic toll pay which put me in dangerous situations a few times on highways

Great new car

So easy so convenient

We rented a new car.

We were able to borrow cheaply by using coupons.

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

Good assistance, but unclear on insurance conditions. Finally solved after long discussions.

Satisfied with the car and service

Satisfied

午前4時の約束時間に返却場所にスタッフが現れずフライトに遅れそうになった。1時間近く遅れて現れたスタッフはずっと待機していたと開き直って過ちを謝らなかった。

Europcar gave us a better car, we had the more spacious car at the same price. Will definitely go with Europcar

Everthing is good except pick up time was very lobg

Good