CAR RENTAL REVIEWS ON EUROPCAR AT PENANG AIRPORT, PEN

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

booking through this app is very easy and convenient. price is reasonable

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Easy to find. Helpful staff

Enjoying the platform so far

Counter staff very friendly and helpfull.

Give me more option with very good deal and price list.

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

The car is new. Good.

Like: friendly, efficient,
Dislike: nothing

Like: the overall experience is great with the car, the pick up and drop-off with super friendly staff.
Dislike: Would provide a very close to description car instead of a car totally off. As booked car is having a higher roof and hatch back. but only got a sedan instead.

Like: I like the staff service and the pricing and condition of the car

Like: Free upgrade

Like: Good car
Dislike: Nil

Like: Easy pick up and return of vehicle.
Dislike: The car's back door has a little problem, I have to close it really hard and still getting the warning sign. There were times I could not close it properly.