EUROPCAR CAR RENTAL REVIEWS IN MALAYSIA

Easy to find. Helpful staff

Enjoying the platform so far

Anyting in good conditions

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Booked a sedan car ended up with hatchback car, as I will need to carry some furniture stuff with the sedan I booked.

You need a office or counter in the airport

I expect a bigger seven passenger van

Car booked was replaced with another car that is bigger in space. Thumbs up.

The car and services were good.

The car is a bit old but driveable. The staff is helpful and friendly. We only take 10 min. to drive off.

User friendly.

The condition of the car is 10/10 as it is brand new...The staff are very helpful.Overall,it is a wonderful experience and it definitely reached international standard.KURDOS FOR EUROPCAR MALAYSIA!

Clean car and the staff are very helpful. We couldn't find the booth and have missed Mr Izz who was in front of the arrival hall. Nevertheless, we approached another Eurocar staff and she was accommodating to call Mr Izz immediately to inform that we are already at the airport. During the drop-off day, although Mr Izz was on leave and we were about 15 minutes early, the staff politely requested us to wait for the designated staff to arrive from the nearby parking. In summary, it was a pleasant experience...

when pick up time need more improvement because alwaya NO staff at there

good

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

Car was brand new just driven couple of thousand km’s. I really enjoyed driving the car. Europe car has very tedious T&C’s which annoyed me quite a bit. Other than that I had very good first experience renting a car with them.

Great valued price.

One thing that very inconvenient from Europcar is the deposit, they are only friendly for credit card for deposit, not cash, or a foreign debit card with the pre-authorise feature. And the deposit amount is RM2500, while other agency in Malaysia only collect less than RM500 (cash supported) for deposit, some agency even not collect any deposit. If you have to use debit card for the deposit, they will deduct the full amount of deposit RM2500 from your card, and return in 3 months, and they will take 2% the admin fee (RM50).

Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.

Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).

Great new car

Easy and fast booking process

Their hotline doesn’t even work. No one pick up the call when i want to send the car and the services from their staff was bad because they didn’t respond well

Mush book agian

More booking next timehope

The pick up and checking process was too long

Good

Car met my needs

Booking process was smooth and pricing was competitive