CAR RENTAL REVIEWS ON THRIFTY AT LOS ANGELES AIRPORT, LAX

Great service and good location. Choice of car from 8 or 9. Staff all excellent

So easy and very competative

Fantastic!

Fantastic!

Like: They offered me upgrade with big discount and I took SUV. Very low mileage car and so comfortable to drive.
Dislike: Exterior was not clean enough.

Like: Perfect

I paid for my car in advance and was under the impression nothing else needed to be paid. Upon collecting the vehicle I was given another invoice which was not clearly explained to me. There was a whole lot of items such as additional insurance which I didn't understand and quite frankly didn't need. The sales person simply gave me the invoice and didn't go through what each item meant. After a 16 flight I wasn't in the right frame of mind. It's quite disappointing to say the least, will not use Thrifty again, they are very dishonest.

It was quite irritating to wait for bus taking you to rental company and back to airport. The bus frequency with comparison with other companies was very very rare.

Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!

Large car ordered but not available.

It works

Like: Free upgrade
Dislike: The car was a bit dirty in the windows

I wish you call me 1 813 327 2211. My booking was done from India, somehow Alamo refused to give me car on BWI airport on 16 April, later your customer service manager agreed that I rent car from BUDGET company and agree to reimbursement the cost I wrote 10 email but no one care to send money or even a phone call Do you know how difficult to call u On your customer service number no forwarding number 1,2 ,3,4 works This is very disappointing wish management call me

Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.

Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.

Like: I was totally satisfied, the vehicle was in great condition and service from Thrifty was flawless

They don’t have the specific car there, but fortunately they have other type of extra cars can provide to us