EZU CAR RENTAL REVIEWS IN AUSTRALIA

I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.

Try to minimise time taken with paperwork when picking car up

Staff was very friendly and helpful. Car was clean, comfortable, and reliable.

Exceeded expectations Free upgrade to a Nissan X Trail which was near new

Easy to use

Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.

Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.

To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.

Ezu were excellent!

Back door business ridiculous hidden fees and did not feel safe.