EZU CAR RENTAL REVIEWS

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Lovely staff at EZU - thank you.

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Very good as usual !

Everything went smoothly. A staff member picked us up at the airport to rental car location

Was 1st time but everything went relatively smoothly

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Smooth and Customer oriented. And most of all i can Find cheaper spacious Car for five of us

Small but very efficient company

Easy booking process

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

I called 7 times before someone answered to come and pick me up.

Under staff at counter.

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Good Platform for booking car rentals

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

look to have more than one person doing everything

Long wait to get vehicle. Motor not running smoothly, particularly on decent.

Have used EZU a couple times, good value for money and have had no issues

Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....

Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.