CAR RENTAL REVIEWS ON GREAT RENTALS AT AUCKLAND INTERNATIONAL AIRPORT, AKL

On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!

we got a nice SUV 2018 RAV4.

good website and easy process

In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things

Car was a lot older than expected from displayed picture at booking.

Audio system with gps in japanese language makes it impossible to use it

The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was

As before great to deal with

Very easy transaction. Quick service to and from the airport

The car I got is bit older than what was advertise. But it was a bigger car

Everything was fabulous

The car was what suitable for my needs Staff were friendly

Seemed to be best deal

①　予約車が準備されてなかった。 ②　車の整備状態が良くなかった。 ③　傷だらけの中古車が手配された。 ④　対応が良くなかった。 ⑤　不満を述べると代車は追加料金との事 ⑥　ダウングレードの車ならOKの返事 ⑦　2度と利用しない。 ◎　トヨタRAV４（2006年製）車機能は満足

Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...

We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all

No problems

Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.

- Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.

services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes

The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.

Very easy and clear to use. Great rates.

Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.

Can not thank Easy rent cars enough for finding such a great deal!!

1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.

The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet

It worked well