DISCOUNT CAR & TRUCK RENTALS CAR RENTAL REVIEWS IN CANADA

The car given to me was smaller than expected. I paid for an intermediate vehicle and received a hatchback.

Waiting 40 minutes for a car.... if you ask a departure time, it's because we are planning on going somewhere at a certain time. And get answered by the lady at the counter: If you wanted me to be there at 2PM at the counter, I would not have your car at 2h35... What the hell is that answer??!?! I will never rent a car there anymore.

I had to wait an hour for the car to arrive at the location. This was frustrating

Everything was fine but the car wasn’t ready when I got there.

The wait time to pick up the car could have been lesser. Also, the time taken to return the deposit amount is unusually high.

Best rates as usual, didn't have to contact customer service at all.

Je m'attendais à une Chevrolet cruize et je suis reparti avec une Mazda cx 5. J'étais vraiment contente et coté prix rien à dire.

C'est vraiment facile à naviguer sur le site. Merci

Very good value

Excellent!

Tip top quick pick-up and return I'll be back !

Price is right and good website !

The insurance on the car was expired. There is no way to return the car after office hours

Discount was not familiar with Easyrentcars.com and actually never heard of them,which made the pick up strange and/or uneasy,but they respected the agreement and the price.

We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.

We had to wait long to pick up the car, the staff wanted to give us another car with 6 seats when we booked one with 7. When we were on our way we noticed something was not going right (the tires were very swollen). Also the inside was not clean and we could find trash from the last customers.

Quick and easy

It is always longer to get a car at this location but the staff is really nice.

Awful!!! Really awful experience preicne! The staff lack competence and always make silly mistakes

I have sent this email to discount customer service: Dear Sir/Madam Here I would like to make my complaint about a service which I have received this week. I had reserved an economy car for my trip, alone, to Ottawa from Montreal, almost 10 days sooner to be sure about having a suitable car. Unfortunately, after going to your west downtown branch (Guy street), they told me that the car is not available and I have to go to the downtown branch. So, I went there together with one of the Discount employees. But, what they gave me was a big Jeep car and they said that there is no other option for me and if I do not agree I can cancel the contract. Since I had to go to Ottawa, I had no other choice and I accept that car. But during my trip, I found out the car had lots of mechanical problems and its steering wheel vibrated when the speed reached to 100 km/h. I also paid for 50 litres gas which for a 400 km trip for a single person is really too much.  Finally, when I returned the car and made my complaints to the downtown office, they said that there is no way to compensate for this inconvenience and I left there without any clear answer. Here I should say that I am really disappointed by this service and more because of the way your employees faced with me. I also left a voice message to your customer service but I have not received any response yet. By the way, I hope that I would receive a reasonable response from your side about this issue.  For your information, my contract number was 5060024004. Waiting for your soonest response. Regards

We did not wait for too long it was just the normal waiting time and very good service at the counter.

It was simple and smooth, really nice service with very good price.

Personnel dispo patient et aimable. Tout est validé signé. Rien n est laissé ai hasard. Nous étions très rassurés. Location et restitution rapide. Franchement nous étions surpris.. tout s est très bien passé. 2 interlocuteurs différents et 2 pros. Je recommande vraiment cette agence discount. Le véhicule était en bon état et correspondait largement à nos attentes. Nous avons pris l assurance 0 franchise à 7.90/ jour.

J ai bien aimé la possibilité de visualiser l emplacement de l agence avant de réserver pour être proche de notre hôtel Possibilité d annulation Tout était bien organisé Pas de surprises

The balance system of the car had a problem and We didn't feel safe during our travel. The counterman was very slow and he didn't consider the time of the customer.

They do not have car ready , and made me to wait more than an hour to wait . For return , some accident happen in their facility and blame me and the process is on going.

Temps d'attente un peux trop long