very good

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

Excellent customer service. Car is fantastic to run smoothly. Easy access to get in and drop off.

No comments. Have been very much impressed.

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.