About Europcar: 8.0 /10
Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.
Reviewed: Wed, Aug 8, 2018
Economy | Toyota Yaris or similar

Relevant Reviews on Europcar DARWIN AIRPORT

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Full Size Van | KIA Carnival or similar
“All went quite okay”
About Europcar: 10.0 /10
I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...
About QEEQ: 8.0 /10
All went well, however I never got feedback or approval regarding returning the deposit I gave
Reviewed: Sat, Jun 29, 2019


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Large SUV | Toyota Kluger or similar
“Will do it again”
About Europcar: 9.3 /10
Favorably impressed with the service and car
About QEEQ: 10.0 /10
Reviewed: Thu, Jun 6, 2019


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Economy | Toyota Yaris or similar
“Value for money”
About Europcar: 8.4 /10
Like: Easy pick up and drop off
Dislike: There was more damage to the car than noted
Reviewed: Wed, Jul 18, 2018

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Intermediate SUV | Mitsubishi ASX or similar
About Europcar: 9.4 /10
Dislike: finding out that booking through a third party company and paying a deposit of $150 when only $28 went towards the car!!
Reviewed: Thu, Jul 5, 2018


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Economy | Toyota Yaris or similar
“Hiring a car through EasyRent”
About Europcar: 10.0 /10
Like: Good car, good price, good service. Will book through Easy Rent again
Dislike: In a place like the Northern Territory restricting mileage to 100 km a day and then charging 50cents a km over that is very excessive. There are companies that allow 250km a day and then charging 35cents a km, which is more reasonable
Reviewed: Wed, Jun 13, 2018

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