QEEQ

Space in vehicle good and made for comfortable travelling. Car dirty on pick up inside and out

About Europcar: 6.0 /10
The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication
Reviewed: Tue, Feb 5, 2019
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar BRISBANE AIRPORT

M.Edwards

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Full Size | Holden Commodore or similar
“Great service”
About Europcar: 10.0 /10
Thomas who served us was brilliant. We were upgrade to a skoda....terrific car for our trip.
About QEEQ: 10.0 /10
Excellent
Reviewed: Fri, Mar 20, 2020

C.Scott

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Economy | Hyundai Accent or similar
“Good”
About Europcar: 8.2 /10
Dislike: Info from Easyrent not clear about passing on the rental to Europcar. Made it confusing when picking up car.
Reviewed: Sun, Jul 22, 2018

J.Darcey

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Premium SUV | Land Rover Discovery Sport or similar
“Easy car rental experience”
About Europcar: 10.0 /10
Like: Free upgraded to a new luxury BMW SUV, staff friendly and professional with no hard sell for extras.
Reviewed: Mon, Jul 9, 2018

Simon Neo

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Intermediate SUV | Hyundai Tucson or similar
“Excellent”
About Europcar: 9.0 /10
Like: I rented cars from Europcar in both Melbourne and Brisbane, and their vehicles were in good condition.
Dislike: For Europcar, they could consider providing a summary of information about the nearest petrol stations to Europcar car return locations. It would provide drivers an ease of mind when returning the vehicles in full petrol tank. In addition, Europcar could consider pasting a decal on the windscreen that provide information on the type of petrol (RON91,95,98) to refill, as well as helpline contact number (24 hours) to call in case of emergency. As for EasyRentCars, maybe you could consider having a points reward system so that customers will always use your system and services. It could be free upgrade of vehicle, extra days drive, waiver of baby seat fees etc. If possible, it would be great to tie up with other online platform such as Hotel.com or booking.com, so that if we book a vehicle through them or hotel through EasyRentCars, customers could enjoy better rates. Just some feedbacks to stay ahead of competitions.
Reviewed: Tue, Jun 19, 2018

J.Frankham

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Full-Size Van | Toyota Commuter 12 Seats or similar
“Road Trip”
About Europcar: 9.6 /10
Like: Very Enjoyable with a New Car
Reviewed: Sat, Apr 28, 2018

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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