VANCOUVER CAR RENTAL REVIEWS

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Arrival was a less than desirable experience - annoying but by no means aggravating. I was given instructions to wait near the doors by the Starbucks on the second floor of Vancouver Int'l airport. I provided the colour of a my jacket and shirt when asked. The Starbucks is way back behind the door in the internal shopping/restaurant space of the airport - not an ideal meetup point. Unsurprisingly, the driver was later than the estimated arrival time, and had the front desk call me because they couldn't find me. I ended up describing myself in further detail. It would better if they chose a landmark outside. Once the car arrived, there was nothing in or on the vehicle to say it was UCAuto. We sort of waved at each other and I yelled, "UCAuto?" to confirm. The drive to the location didn't set up the service well. Not only was the driver late, they were on a personal call on speakerphone the entire time. Luckily, the service at the desk was much more positive. I was greeted professionally and the business of paperwork was smooth and quick. The car I drove was an older model clearly used with minor dents and scratches all around the body. Nothing concerning, just don't expect the shiny newer cars you find at well known brands. The car I drove was very basic - no USB, basic dash, and radio. The only automated thing on it was the gear shift and the windows. Inside, the car looked like one you would borrow from a friend who cleared out their personal belongings - one forgotten piece of garbage between the seat and console and overall mildly dusty. The car ran smoothly and gave me no problems on the road - very important. The car is well valued for what you get especially when you consider the insurance is included in the base price. Suggest renting from here if you need a vehicle and don't care much for the bells and whistles of much larger rental companies. Pick up and drop off between 10a-6p Service and car was nothing to write home about but it's great in

Nervous using the service for the first time but it worked out well! Seamless from start to finish for me. Would have preferred if rental location and hours was more accurate. Is it not at the airport as advertised, but they will come pick you up at the airport...within business hours only. I dropped the car off for an early flight and had to pay an extra $15 in taxi far to get the airport eight minutes away on Sea Island.

Everything was average

Very courteous counter staff

Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!

Great value - really nice staff - car was in great condition.

Easy booking platform - good job!

Waited about 35 minutes from start to get vehicle

Very helpful and office was super clean.

Staff were helpful but process was incredibly slow for check-in. The place wasn't overly busy. Other then that the car was great. No complaints.

Great platform!

45 minutes to process us too long. That's not on the staff. You need more people

Friendly

Easy to find the cheapest rental price

Kia Soul is not an equivalent to Corolla.

We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.

The staff did not tell me about the premium location charge (20% of the total bill)

Same as above.

Same.

The car and staff were great. Polite, professional and informative. Job well done.

booked a car with baggage compartment, however, changed a hatchback, not enough rooms to put my mom's wheelchair

Emergency call hotline cannot help promptly and directly. Can be improve service when accidents happen. e.g can change the car at anywhere and no need back to the airport.

Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.

Return staff were really friendly and very helpful