VANCOUVER CAR RENTAL REVIEWS

Be aware, if you return the car even a couple of minutes late, they will charge about $27 per each hour (or fraction of hour). This is the only dissatisfaction I had, as I was a bit late due to road closures for a city marathon event.

Female staff (name?) was soooo friendly. She remembered us 9 days later when we came back to return car. Very impressive! It was helpful to hear her comments about living in Vancouver vs Toronto.

We got an amazing price for renting a SUV. No one else came close to the price!

The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.

It’s great. Such good value and decent customer service.

We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.

The quality and condition of the car is much better than some companies I had used in LA and Miami.

Will rent again from Routes for my next trip.

3500 mileage allowance was stated on my booking but was told by routes staff there’s only 200km per day for B.C. residents, that’s bull shit! I will never rent cars from routes and will not refer any friends or family to rent cars from routes

Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you

Trust were very responsive to email queries on changing the pick-up/drop-off time, and had no problem driving us to the airport after drop-off.

Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

always my first choice when in Vancouver.

bookmarked for all my car rentals

We have waited a bit long time in the airport terminal. We did not expected that they are so popular to use "WeChat" to communicate.

Easy to work on it

Pick up time at the airport was a bit longer than expected.

The car is too small , so the counter staff up sale us a bigger car but charge more

空港からの送迎もスムーズでスタッフの対応もよく、安心して借りることができました。また次回旅行に行くときはリピートしたいです！

複数のレンタカー会社から比較しながら選べるのは良かったです。スムーズに予約もできました！

The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for. With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental. The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days. That was super annoying. There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.

They had closed the rental office where we were supposed to collect vehicle so we had to take a taxi to the pick up point. No prior notice of change of address. Hertz desk person got the pricing wrong twice. Drop off was a good experience.

Good process and good rate. No notice that Hertz desk location had closed and moved to new location.

Extremely friendly staff. Great service. So nice to be greeted witha smile after spending so much time in a plane.

Easy and quick process with best price.

The car exceed our expectations. And the drop off was really easy, because we had an early flight, they told us just to park the car and leave the keys in the drop off keys. Everything was really fast and easy.

It was really easy and secure.

The ladies at the front desk were super friendly and helpful! Harpreet was informative, polite and personable. I did receive the van when it was raining, so it was a bit tough to check for chips, scratches etc. Almost dinged for a chip on the windshield, but thanks to the gentleman who did the walk around he made a note about the rain making it difficult to see such things. Also Harpreet had someone take a second look at the contract and the chip and determined it was very minor. Something I didn’t have to worry about :) which was truly great. When doing the walk around be mindful of every little thing and be sure to include that on your contract. Overall my experience was a very positive one. Prices are competitive and customer service was spot on. Will definitely be booking again.